Zachary Pettit
Smithville,TN
Summary
Proven leader in operational excellence, adept in infrastructure management and distribution coordination, significantly enhanced service delivery at Cort Furniture. Expert in driving project completions and elevating customer satisfaction through strategic planning and team leadership. Skilled in reporting tools and sales, consistently achieving goals with a focus on results and stakeholder satisfaction.Always met sales goals and completed projects in a timely manner.I worked my way up at cantrell's from delivery,to sales,to service manager.
Overview
8
8
years of professional experience
Work History
Delivery Manager
Cort Furniture
La Vergne, TN
07.2024 - Current
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
Field Supervisor
Next Step Moving
Lebanon Tn
10.2022 - 07.2024
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
Service Manager
Cantrells Furniture
Smithville, TN
02.2017 - 08.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Ordered merchandise and maintained inventory.
Education
High School Diploma -
Dekalb County High School
Smithville, TN05.2020
Skills
Infrastructure Management
- Reporting Tools
- Route Planning
- Distribution Coordination
- Sales
Timeline
Delivery Manager
Cort Furniture
07.2024 - Current
Field Supervisor
Next Step Moving
10.2022 - 07.2024
Service Manager
Cantrells Furniture
02.2017 - 08.2022
High School Diploma -
Dekalb County High School