Zachary Phelps
Wallowa
Summary
I have 2+ years of experience in the medical field. During my time working in it, I have developed into being a quick thinking responsible worker able to adapt to many different situations. I've also learned how to communicate effectively with people to get to the root of an issue. I also have 11 months of experience working in customer service where I progressed the skills of quick and empathetic listening and where I developed multitasking and being able to communicate with a customer and provide trouble shooting steps for their issues.
Overview
1
1
Language
4
4
years of professional experience
Work History
Level 1 Customer Support
Webhelp
Bucharest
03.2022 - 01.2023
- Handled the first line of contact with customers, in which I needed to quickly, empathetically listen and deduce the customers problems and issues via phone or online chat.
- Acquired skills and competencies: customer support, Excel, microsoft outlook, Customer service, crm customer relationship management, effective communication, ability to adapt, quick thinker, quality focus, quick-learner
- Experience by departments: Client Service / Call Center: 11 months
Caregiver
Wallowa Valley Center for Wellness
Abroad
02.2019 - 04.2021
- I worked as a caregiver/Med aide I was responsible for the medication stored and administered in the facility. I was also responsible for the physical, medical and psychological well-being of the residents of the facility.
- Acquired skills and competencies: Good communication skills, Problem solving, decision making, Empathy, teamwork skills, Negotiation, Active listening, record keeping, cpr, conflict resolution, hippa, Patient care, Medicine administration, Microsoft Office, Taking vital signs, Wound dressing and care, Hygiene Assistance, Glucose Checks
- Experience by departments: Human medicine: 2 years and 3 months
Education
General Educational Development Tests -
Blue Mountain Community College
01-2015
Skills
- General skills
- Critical thinking
- Friendly, positive attitude
- Problem solving
- Communication
- Empathy
- Organized
- Conflict resolution
- Customer insight
- Customer relationships
- Personal integrity
- Quality focused
Foreign languages
English: Advanced
Interests
- Rock Climbing
- Reading
- Animals and pets
Timeline
Level 1 Customer Support
Webhelp
03.2022 - 01.2023
Caregiver
Wallowa Valley Center for Wellness
02.2019 - 04.2021
General Educational Development Tests -
Blue Mountain Community College