ZACHARY PHILLIPS
Knoxville,TN
Summary
Led execution of landscape projects from concept through maintenance, achieving high levels of client satisfaction.,Utilized expertise in horticulture and design to drive impactful landscape improvements.,Collaborated with interdisciplinary teams to create outdoor environments that embody client visions.,Delivered exceptional customer service to build strong client relationships.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Landscaper/Mowing Crew Leader
Tennessee Lawn Enforcement
Knoxville, TN
05.2009 - Current
- Designed and implemented landscape layouts to enhance curb appeal.
- Operated and maintained heavy equipment for efficient lawn care services.
- Trained junior staff on best practices in landscaping techniques and safety protocols.
- Managed project timelines to ensure timely completion of landscaping contracts.
- Developed and executed maintenance schedules for optimal plant health and appearance.
- Performed planting, watering, mulching, and edging of lawns.
Customer Service Representative Team Lead
Jewelry Television
Knoxville, TN
03.2024 - 08.2026
- Assisted customer service team in improving service quality and efficiency.
- Guided new representatives in understanding product details and service procedures.
- Aided in developing approaches to address customer questions effectively.
- Reviewed performance metrics to support ongoing enhancements in service delivery.
- Facilitated team meetings to exchange best practices and promote teamwork.
Driver Helper (seasonal)
United Parcel Service, UPS
Knoxville, TN
11.2024 - 01.2025
- Assisted drivers in loading and unloading packages efficiently.
- Ensured accurate delivery of parcels while maintaining safety protocols.
- Collaborated with team members to optimize delivery routes and schedules.
- Provided exceptional customer service during package deliveries and pickups.
Education
CPRS -
Taadas
Tennessee Skills
- Demonstrated strong work ethic by consistently completing tasks on schedule
- Assisted with flexible support to adapt to changing priorities
- Provided customer service by addressing inquiries and resolving issues
- Participated in maintaining equipment to ensure optimal performance
- Performed heavy lifting to assist in loading and unloading materials
- Utilized hand tools effectively to complete various tasks
- Collaborated with team members to achieve project goals
Certification
OSHA 10
CPRS
CPR
Timeline
Driver Helper (seasonal)
United Parcel Service, UPS
11.2024 - 01.2025
Customer Service Representative Team Lead
Jewelry Television
03.2024 - 08.2026
Landscaper/Mowing Crew Leader
Tennessee Lawn Enforcement
05.2009 - Current
CPRS -
Taadas