Zachary Povia
South River
Summary
Accomplished Retail Sales Associate with significant experience at PetSmart, excelling in customer engagement and effective inventory management. Demonstrates a strong ability to utilize problem-solving skills and retail merchandising expertise to drive sales and elevate customer satisfaction. Recognized for consistently achieving team objectives and fostering high customer retention rates. Committed to ongoing professional growth.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Pet Smart Corporate Office
East Brunswick
04.2024 - Current
- Stocked shelves with merchandise according to company standards.
- Operated point-of-sale systems accurately to process payments from customers.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Initiated friendly conversation with customers to determine level of assistance required.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Offered suggestions for additional items that may be of interest to customers.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Promoted special offers and discounts to encourage additional purchases.
- Cross-sold products and services to increase average transaction value.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Inspected purchased items for defects before handing them over to customers.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Retail Sales Associate
Target
Milltown
07.2022 - 01.2024
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Inspected purchased items for defects before handing them over to customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Organized displays to attract customers and promote sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Addressed customer questions and concerns regarding products and services.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Processed returned merchandise according to company policies.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Helped customers by answering questions and locating merchandise.
- Answered store and merchandise questions and led customers to wanted items.
- Completed transactions in an efficient manner while providing excellent customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Handled customer complaints in a professional manner.
Education
Associate of Arts - Liberal Arts
Middlesex County College
Edison, NJ05-2025
Skills
- Customer service
- Sales techniques
- Visual merchandising
- Inventory management
- Team collaboration
- Conflict resolution
- Time management
- Problem solving
- Calm demeanor
- Phone etiquette
- Customer engagement
- Money handling
- Retail merchandising expertise
- Suggestive selling
- POS system operations
- Customer assistance
- Product knowledge
- Policy and procedure adherence
- Friendly and outgoing
- Verbal and written communication
- Professional appearance
Languages
English
Native/ Bilingual
French
Elementary
Timeline
Retail Sales Associate
Pet Smart Corporate Office
04.2024 - Current
Retail Sales Associate
Target
07.2022 - 01.2024
Associate of Arts - Liberal Arts
Middlesex County College
Similar Profiles
Jaspreetj7 KaurJaspreetj7 Kaur
Manage Cash at Pet Smart Corporate OfficeManage Cash at Pet Smart Corporate Office
Antonio DanielAntonio Daniel
Store Leader at Pet Smart Corporate OfficeStore Leader at Pet Smart Corporate Office
Lily SchrankLily Schrank
Sales Associate at Pet Smart Corporate OfficeSales Associate at Pet Smart Corporate Office