Zachary Prater
Dallas,US
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
13
13
years of professional experience
Work History
Bartender
Puttshack
10.2023 - Current
- Crafted and served diverse cocktail selections, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on beverage preparation and customer service standards.
- Developed drink specials based on seasonal ingredients, attracting repeat clientele.
Insurance Agent
Gibb Agency - Insurance Services
06.2021 - 09.2023
- Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations.
- Maintained high customer service standards by cultivating relationships with clients.
- Filled out coverage applications in order to get underwriting approvals.
- Identified problems and took the necessary steps to resolve them quickly.
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs.
- Spent a significant amount of time with each customer, verbally reviewing and explaining documents to ensure that they were understood.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Determined the needs and financial situations of my clients by listening and scheduling fact-finding appointments.
Insurance Agent
Farmers Insurance
07.2020 - 06.2021
- Upsold additional products and services after determining the needs and requirements of the customer.
- Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations.
- Scheduled fact-finding meetings and consultations with clients to determine their needs and financial situations.
- Improved the reputation of my insurance agency by accommodating new and unusual requests and looking for ways to add value.
- Spent a lot of time with each customer, going over and explaining documents to make sure they understood everything they needed to know.
- Maintained high customer service standards by cultivating relationships with clients.
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs.
- Developed new business by giving financial well-being presentations to individuals and groups on term and whole life insurance.
Route Manager
Shamrock Provisions
11.2018 - 07.2020
- Was in charge of the entire daily delivery process, including routing, driver supervision, and DOT compliance.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Looked for industry trends on social media and through online sources.
- Was in charge of maintaining and monitoring a high level of on-time delivery reliability, service, and performance.
Gymnastics Coach
ASI Gymnastics
05.2015 - 06.2020
- Encouraged parent involvement without interfering with the lesson.
- Improved individual athletes' performance by creating strategic personal training programs.
- Demonstrated a strong commitment to safety standards.
- Hosted special events, such as players' nights, to promote activities and foster relationships among teammates, families, and community members.
- Collaborated with other instructors and coaches to determine student advancement and progress.
- Set up and maintained gym equipment, putting unusable gym equipment aside for repair.
- Individual knowledge, skills, and game strengths were evaluated, and team positions were assigned to maximize talent areas.
- Worked with people who were mentally and physically challenged, and I was actively involved in their education.
- Devised lesson plans and routines for individual students in order to meet their unique needs.
Category Development Manager
Premium Retail Services Inc
10.2017 - 10.2018
- Collaborated with buyers to develop category-appropriate order frequency for spend under management.
- Hired, supervised, and coached 15 employees on sales strategies to maximize performance.
- Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
- Established long-term business growth by building relationships with customers and the community.
- Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
- Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
Retail Coverage Merchandiser
Acosta Sales & Marketing
10.2016 - 10.2017
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Interacted with vendors, store managers, and other stakeholders to maintain on-time deliveries.
- Looked for industry trends on social media and through online sources.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Looked for new vendors in order to expand the range of products available in store locations while also lowering costs through strategic contract negotiations.
- Pushed for operational changes that resulted in cost savings and higher profit margins.
Department Manager
Kroger
07.2012 - 10.2016
- Switched out merchandise and displays to highlight new products and special offers.
- Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
- Created an empowering workplace culture that focused on empowering employees to meet customer needs on their own.
- Maintained positive customer relations by confronting issues head-on and taking effective corrective action.
- Worked with store management and vendor representatives to set up sales incentives to recognize deserving team members who went above and beyond.
- Oversaw inventory and receiving operations to ensure that optimal stock levels were maintained and that expected demands were met.
Education
High School - undefined
Sunnyvale High School
Sunnyvale, TX01.2012
Skills
- Time management
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
Timeline
Bartender
Puttshack
10.2023 - Current
Insurance Agent
Gibb Agency - Insurance Services
06.2021 - 09.2023
Insurance Agent
Farmers Insurance
07.2020 - 06.2021
Route Manager
Shamrock Provisions
11.2018 - 07.2020
Category Development Manager
Premium Retail Services Inc
10.2017 - 10.2018
Retail Coverage Merchandiser
Acosta Sales & Marketing
10.2016 - 10.2017
Gymnastics Coach
ASI Gymnastics
05.2015 - 06.2020
Department Manager
Kroger
07.2012 - 10.2016
High School - undefined
Sunnyvale High School