Zachary Prater
Dallas,US
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
13
13
years of professional experience
Work History
Bartender
Puttshack
Addison, TX
10.2023 - Current
- Crafted and served diverse cocktail selections, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on beverage preparation and customer service standards.
- Developed drink specials based on seasonal ingredients, attracting repeat clientele.
Insurance Agent
Gibb Agency - Insurance Services
Dallas, TX
06.2021 - 09.2023
- Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations.
- Maintained high customer service standards by cultivating relationships with clients.
- Filled out coverage applications in order to get underwriting approvals.
- Identified problems and took the necessary steps to resolve them quickly.
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs.
- Spent a significant amount of time with each customer, verbally reviewing and explaining documents to ensure that they were understood.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Determined the needs and financial situations of my clients by listening and scheduling fact-finding appointments.
Insurance Agent
Farmers Insurance
Daniel Akin - Sunnyvale, TX
07.2020 - 06.2021
- Upsold additional products and services after determining the needs and requirements of the customer.
- Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations.
- Scheduled fact-finding meetings and consultations with clients to determine their needs and financial situations.
- Improved the reputation of my insurance agency by accommodating new and unusual requests and looking for ways to add value.
- Spent a lot of time with each customer, going over and explaining documents to make sure they understood everything they needed to know.
- Maintained high customer service standards by cultivating relationships with clients.
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs.
- Developed new business by giving financial well-being presentations to individuals and groups on term and whole life insurance.
Route Manager
Shamrock Provisions
Dallas, TX
11.2018 - 07.2020
- Was in charge of the entire daily delivery process, including routing, driver supervision, and DOT compliance.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Looked for industry trends on social media and through online sources.
- Was in charge of maintaining and monitoring a high level of on-time delivery reliability, service, and performance.
Gymnastics Coach
ASI Gymnastics
Dallas, TX
05.2015 - 06.2020
- Encouraged parent involvement without interfering with the lesson.
- Improved individual athletes' performance by creating strategic personal training programs.
- Demonstrated a strong commitment to safety standards.
- Hosted special events, such as players' nights, to promote activities and foster relationships among teammates, families, and community members.
- Collaborated with other instructors and coaches to determine student advancement and progress.
- Set up and maintained gym equipment, putting unusable gym equipment aside for repair.
- Individual knowledge, skills, and game strengths were evaluated, and team positions were assigned to maximize talent areas.
- Worked with people who were mentally and physically challenged, and I was actively involved in their education.
- Devised lesson plans and routines for individual students in order to meet their unique needs.
Category Development Manager
Premium Retail Services Inc
Dallas, TX
10.2017 - 10.2018
- Collaborated with buyers to develop category-appropriate order frequency for spend under management.
- Hired, supervised, and coached 15 employees on sales strategies to maximize performance.
- Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
- Established long-term business growth by building relationships with customers and the community.
- Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
- Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
Retail Coverage Merchandiser
Acosta Sales & Marketing
Dallas, TX
10.2016 - 10.2017
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Interacted with vendors, store managers, and other stakeholders to maintain on-time deliveries.
- Looked for industry trends on social media and through online sources.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Looked for new vendors in order to expand the range of products available in store locations while also lowering costs through strategic contract negotiations.
- Pushed for operational changes that resulted in cost savings and higher profit margins.
Department Manager
Kroger
Rockwall, TX
07.2012 - 10.2016
- Switched out merchandise and displays to highlight new products and special offers.
- Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
- Created an empowering workplace culture that focused on empowering employees to meet customer needs on their own.
- Maintained positive customer relations by confronting issues head-on and taking effective corrective action.
- Worked with store management and vendor representatives to set up sales incentives to recognize deserving team members who went above and beyond.
- Oversaw inventory and receiving operations to ensure that optimal stock levels were maintained and that expected demands were met.
Education
High School - undefined
Sunnyvale High School
Sunnyvale, TX01.2012
Skills
- Time management
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
Timeline
Bartender
Puttshack
10.2023 - Current
Insurance Agent
Gibb Agency - Insurance Services
06.2021 - 09.2023
Insurance Agent
Farmers Insurance
07.2020 - 06.2021
Route Manager
Shamrock Provisions
11.2018 - 07.2020
Category Development Manager
Premium Retail Services Inc
10.2017 - 10.2018
Retail Coverage Merchandiser
Acosta Sales & Marketing
10.2016 - 10.2017
Gymnastics Coach
ASI Gymnastics
05.2015 - 06.2020
Department Manager
Kroger
07.2012 - 10.2016
High School - undefined
Sunnyvale High School