Zachary Rainsberger
Lansing,MI
Summary
Diligent customer service professional with over two years of experience in fast-paced environments, including roles at Target and Chick-fil-A. Proven ability to enhance customer satisfaction through effective communication and adept problem-solving skills. Currently pursuing a degree in Cyber Operations, demonstrating a strong commitment to developing technical expertise in cybersecurity. Possesses a robust work ethic and excellent time management skills, eager to leverage these strengths in a Cybersecurity Intern role, with flexibility to relocate as needed.
Overview
4
4
years of professional experience
Work History
Fulfillment Specialist
Target
Lansing, MI
05.2025 - Current
- Executed gathering and packing of online orders and shipments with precision.
- Supported guests on the sales floor by providing product information and assistance.
- Assisted in training new hires on processes, safety protocols, and operational procedures.
- Analyzed store layout and determined optimal routes to streamline time spent on tasks.
Salesman & Laborer
External Experts
Kalamazoo, MI
05.2024 - 08.2024
- Utilized specialized equipment, such as squeegees, scrapers, and extension poles, to maintain cleanliness and safety of high window surfaces.
- Utilized environmentally friendly cleaning solutions to remove dirt, grime, and smudges from glass surfaces
- Executed effective door-to-door sales strategies to achieve and exceed established sales goals.
- Facilitated teamwork to formulate and implement effective strategies aimed at maximizing sales potential in assigned regions.
Youth Soccer Referee
Grand Ledge Public Schools
Grand Ledge, MI
04.2023 - 05.2023
- Officiated youth soccer matches, ensuring adherence to rules and regulations.
- Effectively communicated with players, coaches, and spectators to address concerns or provide explanations for decisions
- Demonstrated conflict resolution skills during on-field disputes among players and coaches.
Team Member
Chick-fil-A Restaurants
Lansing, MI
08.2022 - 03.2023
- Assisted in front-of-house operations by taking orders, bagging items, expediting service, managing drive-thru orders, and preparing drinks and desserts.
- Ensured adherence to cleanliness and sanitation standards in kitchen, dining area, and serving stations.
- Coordinated with team members to enhance efficiency and effectiveness of food service establishment.
- Delivered exceptional customer service by promptly addressing inquiries, concerns, and special requests.
Education
Bachelor of Science - Cyber Operations
Cedarville University
Cedarville, OH05-2028
High School Diploma -
Grand Ledge High School
Grand Ledge, MI05-2024
Skills
- Youth engagement experience
- Effective time management
- Consistent work ethic
- Effective communication
- Service excellence
- Proficient in computer applications
- Digital evidence analysis
- Mathematical proficiency
- C Object Oriented Programming
- Cyber Incident response
Timeline
Fulfillment Specialist
Target
05.2025 - Current
Salesman & Laborer
External Experts
05.2024 - 08.2024
Youth Soccer Referee
Grand Ledge Public Schools
04.2023 - 05.2023
Team Member
Chick-fil-A Restaurants
08.2022 - 03.2023
Bachelor of Science - Cyber Operations
Cedarville University
High School Diploma -
Grand Ledge High School