Zachary Reider
North Branch,MN
Summary
Motivated and determined problem-solver dedicated to completing each task with high quality and efficiency.
Uses independent decision-making skills and sound judgment to positively impact each given situation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Ace Hardware
11.2018 - Current
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
Childcare Assistant
North Branch Area Public Schools
06.2018 - 10.2018
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Improved behavior management techniques by implementing positive reinforcement strategies and clear expectations.
Education
Bachelor of Science - Environmental Science (Geology)
University of St Thomas
St Paul, MN12.2024
Skills
- Basic Chemistry lab experience (More of a placeholder)
- Efficient communication and organization skills
- Technical Support
- Problem Solving
- Effective Communication
- Data Analysis
- Microsoft Outlook, Word, and Excel
- Quality Assurance
- Project Management
- Training and Mentoring
- Workflow Management
Timeline
Customer Service Manager
Ace Hardware
11.2018 - Current
Childcare Assistant
North Branch Area Public Schools
06.2018 - 10.2018
Bachelor of Science - Environmental Science (Geology)
University of St Thomas
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