Zachary Ribera
Newman,CA
Summary
As an enthusiastic learner, I am currently exploring the possibility of obtaining a fast-paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand in the civilian world. I am seeking a position that will utilize my skills, offer a chance for advancement, and allow me to gain additional skills and experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Testing Manager
Hci Systems
Pleasanton, CA
07.2022 - Current
- Work with current customers and giving them fire alarm reports from past inspections.
- Stay current with every local and state laws that deal with fire, life and safety.
- Utilize Excel, Word and Powerpoint to make make contact lists and notes of conversations that I have had with customers.
- Work with co-workers to ensure that the projects that we have serviced are getting completed.
- Currently I'm in charge of 11 technicians.
- Constantly staying in communication with team members.
- Computer programs like Excel, Word and PowerPoint are utilized daily.
- Weekly meetings with other departments and managers to discuss work projects and future projects.
- Meetings with technicians for performance review and future plans.
Probation Corrections Officer 1
Stanislaus County Probation
Modesto, CA
04.2022 - 07.2022
- Maintained gear and records for the jail.
- Shift handover meetings.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Met regularly with team members from various departments within the corrections system to coordinate services for offenders transitioning back into society.
- Assisted probationers with resolving housing, employment and social services problems.
- Maintained clear and open communications with facility areas to support safe operations.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Reported unusual conditions and questionable items to supervisor for corrective action.
- Provided education classes for inmates that focus on personal responsibility, accountability, problem solving skills, decision making abilities and conflict resolution techniques.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Completed day-to-day duties accurately and efficiently
- Answered many calls per shift to assist with questions and concerns.
- Maintained updated knowledge through continuing education and advanced training.
Fire Alarm Tech
Johnson Controls
Livermore, CA
06.2019 - 04.2022
- Met with clients to discuss security features, needs and service costs.
- Attained skill in installation of fire alarm and control systems for commercial and residential facilities.
- Conducted tests on fire alarm systems to identify any problems or potential hazards.
- Confirmed completion of jobs through testing procedures prior to turning over sites to customers.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Input information from customer calls and onsite service visits into company's system.
- Reviewed drawings prior to beginning installations to ensure accuracy of materials ordered.
- Communicated regularly with customers regarding progress updates on projects.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Updated records of all maintenance activities performed on the fire alarm system.
Military Police
870th MP Company California National Guard
Pittsburg, CA
06.2018 - 06.2021
- Mitigated risk with immediate emergency response security.
- Managed 3 soldiers in FTX and emergency operations and tactical guidance to ensure optimal productivity.
- Wrote detailed arrest and accident reports.
- Inspected vehicles entering and leaving the installation for contraband or weapons.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
- Assisted in maintaining a safe environment for all service members by enforcing rules against underage drinking or drug abuse at social events held on the installation.
- Provided physical security for personnel, property, equipment, documents, and sensitive materials.
- Saved time through effective emergency issue resolution.
- Provided daily briefings on safety and risk assessments.
- Prepared detailed reports documenting all actions taken while on duty.
- Enforced laws and regulations on the installation in accordance with applicable state and federal statutes.
Customer Service Representative
Rico, Pfitzer, Pires & Associates Insurance Agency, Inc.
Gustine, CA
11.2018 - 08.2019
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Set up and activated customer accounts.
19D Cavalry Scout
US Army
Fairbank, AK
05.2015 - 05.2019
- Collected data from aerial imagery platforms using digital mapping software programs.
- Supervised security on $1,000,000 worth of military equipment resulting in zero loss.
- Assisted with training of new soldiers on tactics and safety procedures related to cavalry scout operations.
- Operated targeting and firing systems following superior's orders.
- Led patrols through hostile territory while maintaining situational awareness.
- Performed land navigation tasks utilizing maps, compasses, global positioning system receivers, and terrain analysis techniques.
- Conducted reconnaissance operations to identify enemy positions and movements.
- Coordinated artillery fire support with forward observers when needed.
- Inspected vehicles for serviceability prior to field missions.
- Provided security for convoys by identifying potential threats along the route of travel.
- Provided medical aid to wounded personnel in training situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
Golf Cart Attendant
Stevinson Ranch Golf Course
Stevinson, CA
08.2012 - 01.2015
- Resolved any conflicts between customers in a professional manner.
- Performed minor maintenance tasks such as replacing batteries and changing tires.
- Provided periodic updates to management regarding operations at the facility.
- Accurately recorded customer information and payments into computer system.
- Responded to customer inquiries regarding pricing, availability and other related issues.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Ensured that all safety rules were followed by guests during use of golf carts.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Assisted customers in selecting the appropriate golf cart for their needs.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Reported cart damage and maintenance needs to golf shop professionals.
Education
Master of Arts - Criminal Justice
AMU
Charleston, WV12-2023
Bachelor of Arts - Criminal Justice
AMU
Charleston, WV08-2018
High School Diploma -
Hilmar High School
Hilmar, CA01.2011
Skills
- Team Leadership Abilities
- Communication
- Computer Skills
- Active Listening
- Problem Solving
- Time Management
- Flexible
- Attention to Detail
Certification
- M4 Carbine Qualified March 24, 2019 as Expert
- M9 Pistol Qualified March 24, 2019 as Sharp Shooter
- Less than Lethal Qualified X26 Taser Certified OC-10 Qualified
Accomplishments
PiresPfitzer
- Order of the Spur Fort Wainwright, AK 72 hour Skills & Fitness test Obtained 3/9/16
- Army Achievement Medal Korea Defense Service USAG Yongsan, Korea Obtained 11/3/15
- Bravo Troop Gunnery Course Fort Wainwright, AK Obtained 4/10/16
- Mobile Gun System Gunnery Course Fort Wainwright, AK Obtained 5/7/17
- Army Good Conduct Medal Fort Wainwright, AK Obtained 1/11/2018
- Stanislaus County Probation FTO Modesto, CA Secret Security Clearance Fort Wainwright, AK Obtained May 2015
- CLS (Combat Life Saver) Course Fort Wainwright, AK 80 hours completed Obtained June 2018
- COA (Certificate of Achievement) Fort Wainwright, AK Obtained 10/4/16
- Level 1 Combative Course Fort Wainwright, AK 40 hours completed Obtained 12/4/15
- Reconnaissance Vehicle BenningFort Benning, GA Obtained 5/14/15
- Master Javelin Missile Course USAG Yongsan, Korea - 80 hours completed - Qualified September 02 2019
Key Qualifications
- Calvary Scout in the US Army with extensive weapons and security training.
- Dynamic and professional superior with high-level organizational and communication skills.
- Calmly multitasking in high pressure situations and delivering consistency superior results.
- Recognized as a self-starting team player with ability to supervise staff.
Availability
Permanent, Full-Time, Shift Work, Intermittent, Multiple Schedules
References
- SSG. Cody McKone, (719) 761-0156, Okay to contact
- Ty Grace, (209) 485-8408, Okay to contact
- Alex Lemos, (925) 876-6010, Okay to contact
Timeline
Testing Manager
Hci Systems
07.2022 - Current
Probation Corrections Officer 1
Stanislaus County Probation
04.2022 - 07.2022
Fire Alarm Tech
Johnson Controls
06.2019 - 04.2022
Customer Service Representative
Rico, Pfitzer, Pires & Associates Insurance Agency, Inc.
11.2018 - 08.2019
Military Police
870th MP Company California National Guard
06.2018 - 06.2021
19D Cavalry Scout
US Army
05.2015 - 05.2019
Golf Cart Attendant
Stevinson Ranch Golf Course
08.2012 - 01.2015
Master of Arts - Criminal Justice
AMU
Bachelor of Arts - Criminal Justice
AMU
High School Diploma -
Hilmar High School
- M4 Carbine Qualified March 24, 2019 as Expert
- M9 Pistol Qualified March 24, 2019 as Sharp Shooter
- Less than Lethal Qualified X26 Taser Certified OC-10 Qualified
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