Dr. De’Quandra Belton
Business/Healthcare Operations/Quality
Oxford,GA
Summary
Healthcare Administration Doctoral recipient with over 20 years of experience in regulated environments heading operations and leading projects in Recruitment, Quality, Testing, Training, Patient Care and Audit preparation in hospitals, laboratories, the Plasma Industry and other healthcare settings. Highly accomplished in building and managing large teams to drive operations successfully and promote organizational strategic goals. Proven Healthcare Leader and Adjunct College Instructor (both online and Traditional Class) with a passion for teaching and helping students achieve their career goals.
Overview
20
20
years of professional experience
20
20
Quality
20
20
Operations
15
15
Sales
15
15
Recruiting
Work History
Donor Testing Manager
LifeSouth Community Blood Centers National Donor Testing Laboratory/NBTC
Stone Mountain, GA
11.2021 - 11.2022
- Diminished financial discrepancies by managing P&L and budgeting to improve profitability.
- Reduced Laboratory Budget from over 300 overtime hours biweekly to less than 25 hours per week while maintaining staffing levels.
- Oversaw quality assurance and operational methodologies to support predictable and effective product and service rollout of new LIS system.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Collaborated with VP of Medical Services to conduct research, gather requirements and implement testing procedures to meet company thresholds.
- Created and optimized automated testing tools for repetitive tasks.
- Determined quality assurance benchmarks and outlined testing and acceptance strategies.
- Provided advice to testing team on correct testing procedures and responses.
- Met project scope and delivery dates by planning optimal testing schedules.
Hospital Laboratory Manager
Mid America Clinical Laboratories
Indianapolis, IN
12.2019 - 07.2021
- Departments Included Sample Accessioning, Cancer Center, Inpatient and Outpatient Labs (Blood Banking, Microbiology, Urinalysis, Chemistry, Immunology, Hematology) and POC Testing
- Lead on COVID clinical trial- Convalescent Plasma Transfusion, responsible for set-up and patient safety, delivery of trial products and follow-up of patient care, and resulting and continuation follow-up with the research team.
- Defined priorities, delegated tasks and planned workflow for laboratory personnel.
- Analyzed business performance data and forecasted business results for the hospital administrative personnel.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coordinated recruitment, paperwork and payments for laboratory staff.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed supply purchasing, restocking and inventory tracking as part of yearly budget.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed equipment, building areas and inventory to keep facility running at peak levels.
Manager of Quality
CSL PLASMA
Orlando, FL
06.2017 - 09.2019
- Audit Approvals from FDA, GHA, OSHA, CLIA, PPTA and Biomedical Inspectors with no findings and remarkable comments.
- Extracted and organized metrics to monitor results for internal quality reports.
- Initiated change management practices to create new revenue streams and increase operational efficiencies.
- Used quality monitoring data management systems to compile and track performance at team and individual levels.
- Executed and developed methods to obtain post-production product feedback from customers.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Identified performance trends to conduct gap analysis, contributing to learning solutions and support.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
- Leveraged operational statistics to implement continuous improvement programs and generate substantial revenue gains.
- Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.
- Determined training needs of staff and organized training interventions to achieve quality standards.
Lead Laboratory Technologist/ Supervisor
American Red Cross Charlotte National Testing Lab
Charlotte, NC
08.2003 - 06.2017
- Maintained and calibrated lab instruments and equipment to streamline use.
- Examined experiment results to identify potential underlying causes for scientific findings.
- Identified and reported issues affecting test performance.
- Interpreted test results and determined need for retesting.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Applied established policies and procedures to performed assays of biological specimens.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Received specimens and reviewed for quality, labeling and accessioning,
Education
Doctorate - Healthcare Administration
Virginia University of Lynchburg
01.2022
MBA - Health Services Administration
Strayer University
01.2014
Bachelor of Science - Biology
Benedict College
01.2003
Skills
- Management & Leadership skills
- Sales skills — Expert
- Influencing and negotiating with customers
- Organized and Detail-Oriented
- Verbal and Written Communication
- Testing Analytics
- Test Scheduling
- Standards and Security Compliance
- Strong Problem Solver
- Results and Deadline-Driven
- Software Development Life Cycle
- Manual Testing
- Time Management and Prioritization
- Decision Making
- Cross-Functional Team Collaboration
- Team Leadership Abilities
- Project Management Skills
- Quality Assurance Understanding
- Resource Planning Expertise
- Customer Service
- Data Analysis
- Project Management
- Root Cause Analysis
- Advocate and Voice of the Customer
- Agile Best Practices
- Developing Quality Standards
- Software Functionality Feedback
- Software Compatibility Testing
- Team Collaboration
- Key Performance Indicator Tracking
- Team Mentoring
- Compliance Testing
- Decision Making
- Solutions Development
- Performance Reporting
- Planning and Implementation
- Staff Training
- Inventory Management
- Incidents Management
- Workflow Optimization
- Multi-Unit Operations Management
- Process Improvement Strategies
- Maintaining Compliance
- Goal Setting
- Financial and Cash Flow Analyses
- Mergers and Acquisitions Knowledge
- Budget Development and Management
- Policies and Procedures Implementation
- Employee Motivation
- Cost Reduction and Containment
- Originality and Creativity
- Problem Anticipation and Resolution
- Human Resources Oversight
- Program Optimization
- Assignment Delegation
Additional Information
- Willing to relocate to: Georgia - South Carolina - North Carolina, Authorized to work in the US for any employer
- Prefers remote work.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Donor Testing Manager
LifeSouth Community Blood Centers National Donor Testing Laboratory/NBTC
11.2021 - 11.2022
Hospital Laboratory Manager
Mid America Clinical Laboratories
12.2019 - 07.2021
Manager of Quality
CSL PLASMA
06.2017 - 09.2019
Lead Laboratory Technologist/ Supervisor
American Red Cross Charlotte National Testing Lab
08.2003 - 06.2017
Doctorate - Healthcare Administration
Virginia University of Lynchburg
MBA - Health Services Administration
Strayer University
Bachelor of Science - Biology
Benedict College
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