Holly Boss
Oxford,GA
Summary
Skilled in operations management, fostering strong customer relationships,loyal rapport with vendors and delivering exceptional client service, resulting in increased customer satisfaction and repeat business.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
27
27
years of professional experience
Work History
Owner/Entrepreneur
Flowers From the Heart
10.2015 - 06.2025
- Modeled and implemented the importance of customer relations.
- Developed and implemented a business plan to enhance customer satisfaction and streamline operations.
- Managed supply chain logistics, ensuring timely delivery of merchandise and materials.
- Trained and mentored staff on best practices in customer service techniques.
- Analyzed market trends to curate seasonal product offerings that increased sales opportunities.
- Established vendor relationships, negotiating contracts for quality supplies at competitive prices.
- Oversaw daily business operations, maintaining high standards of cleanliness and organization in the workspace.
- Created marketing strategies leveraging social media platforms to boost brand visibility and engagement.
- Evaluated financial performance, implementing cost-saving measures without compromising quality or service excellence.
Floral Designer/Customer Service Representative
Sherwoods Florist
09.2010 - 09.2015
- Designed and arranged floral displays for events, ensuring aesthetic appeal and customer satisfaction.
- Collaborated with clients to create custom floral designs tailored to specific themes and preferences.
- Managed inventory and ordered supplies, optimizing stock levels for seasonal demands and special occasions.
- Trained junior designers on techniques, tools, and best practices in floral arrangement and design processes.
- Implemented new design trends to enhance product offerings, resulting in increased customer interest and sales.
- Oversaw daily operations of the design studio, ensuring efficient workflow and adherence to quality standards.
- Coordinated with vendors for sourcing high-quality flowers, establishing strong relationships to ensure timely deliveries.
- Conducted workshops for community engagement, promoting floral design skills while enhancing brand visibility.
Owner/Entrepreneur
Loganville Flower Basket
08.1998 - 01.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Education
Georgia State University
Atlanta, GA01-2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Client service
Accomplishments
- Supervised team of up to six staff members.
- Collaborated with team of six in the development of cost effective business ideas.
- Documented and resolved all dilemmas to clients satisfaction.
- Resolved product issue through consumer testing and feedback.
- Achieved increased sales through effectively listening to client feedback.
- Business chosen number one florist in Gwinnett county.
Timeline
Owner/Entrepreneur
Flowers From the Heart
10.2015 - 06.2025
Floral Designer/Customer Service Representative
Sherwoods Florist
09.2010 - 09.2015
Owner/Entrepreneur
Loganville Flower Basket
08.1998 - 01.2006
Education
Georgia State University
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