Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peyton Phillips

Clarkrange,TENNESSEE

Summary

Seasoned entrepreneur with a proven track record in small business operations. Excelled in staff management and financial management, driving revenue growth and fostering a culture of employee engagement and customer loyalty. Skilled in both relationship building and business administration, consistently enhancing customer satisfaction and operational efficiency.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving.

Overview

12
12
years of professional experience

Work History

Owner/Entrepreneur

Cellular Accessories
03.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Interacted well with customers to build connections and nurture relationships.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Owner/Entrepreneur

Phonesmart
09.2018 - 03.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Interacted well with customers to build connections and nurture relationships.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Assistant Manager

Houchens Industries Inc. IGA
01.2017 - 07.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Associate

Russell Cellular Verizon Wireless
01.2015 - 01.2017
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Warehouse Line Worker

Colinx
01.2014 - 01.2015
  • Safely and securely loaded items to prevent damage during transport.
  • Collaborated with team members for smooth operations during peak hours.
  • Sorted materials for scanning to meet production goals.
  • Kept work areas neat, clean and free from debris.
  • Balanced multiple tasks simultaneously, such as receiving inbound shipments, organizing inventory, and fulfilling orders efficiently.
  • Consistently met deadlines under pressure while maintaining attention to detail in product handling and packaging tasks.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

Cashier/Stock Room Associate

Houchens Industries Inc. IGA
01.2013 - 01.2014
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Alvin C. York Agricultural Institute
Jamestown, TN
01-2014

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business management
  • Staff management
  • Marketing
  • Financial management
  • Staff hiring
  • Business administration
  • Technical support experience

Timeline

Owner/Entrepreneur

Cellular Accessories
03.2021 - Current

Owner/Entrepreneur

Phonesmart
09.2018 - 03.2021

Assistant Manager

Houchens Industries Inc. IGA
01.2017 - 07.2018

Sales Associate

Russell Cellular Verizon Wireless
01.2015 - 01.2017

Warehouse Line Worker

Colinx
01.2014 - 01.2015

Cashier/Stock Room Associate

Houchens Industries Inc. IGA
01.2013 - 01.2014

High School Diploma -

Alvin C. York Agricultural Institute

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Peyton Phillips