Zachary Rich
Jacksonville,FL
Summary
Experienced and professional customer service member with 6 years of extensive experience. Committed to finding the answer for the customer and building positive relationships with co workers and customers. Thriving in a team atmosphere but also a determined worker when solo. Motivated in moving up and continuing to learn new trades and growing as a person. Very organized and able to multitask with ease. Able to complete reports in an efficient and timely manner. Offers energy, reliability and positive attitude to satisfy customer needs.
Overview
6
6
years of professional experience
Work History
Baker
Publix Supermarkets Inc
Jacksonville Beach, FL
09.2021 - Current
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Established merchandising, sales and profit objectives to drive business success.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Produced products based on production plans to avoid overproducing and lowering loss.
- Filled out inventory and production sheets and informed head baker of stock levels.
Customer Service Office Staff Member
Publix Super Markets Inc
Jacksonville, FL
09.2015 - 09.2021
- Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Closed the back office at the end of the night. (Counting all cash drawers in the store and finalizing reports for the day)
- Resolved a variety of issues over phone with around 15 customers daily.
- Handled all customer feedback and complaints in a positive manner at the front desk and promptly called a manager if needed.
- Helped customers send and receive money as well as pay bills via Western Union.
- Assisted customers in cashing checks and buying money orders at the front desk.
- Communicated professionally with colleagues, freelancers and clients.
- Trained new personnel regarding company operations, policies and services. As well as procedures and technical processes.
Education
High School Diploma -
Paxon School/Advanced Studies
Jacksonville, FL06.2017
Skills
- Calm and Professional Under Pressure
- Creative Problem Solving
- Issue and Complaint Resolution
- Understanding Customer Needs
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Adaptive trainer
Financial Advising
I have always been interested in becoming a financial advisor for multiple reasons. I want to help people with their financial situations and learn from people with good financial situations. My father always talked to me about investments and such when i was younger and his lessons made me passionate about the ins and outs of stocks,the market, and location of assets.
Timeline
Baker
Publix Supermarkets Inc
09.2021 - Current
Customer Service Office Staff Member
Publix Super Markets Inc
09.2015 - 09.2021
High School Diploma -
Paxon School/Advanced Studies