Summary
Overview
Work History
Education
Skills
Timeline

Zachary Ridgewell

Oscoda,Michigan

Summary

Dynamic leader with a proven track record at Little Caesars Pizza, excelling in operations management and customer service. Spearheaded initiatives that significantly enhanced customer satisfaction and team performance. Skilled in strategic planning and staff development, adept at fostering relationships and resolving conflicts, ensuring a productive and engaging work environment.

Overview

2
2
years of professional experience

Work History

Oscoda Little Caesars Manager

Little Caesars Pizza
09.2022 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Balanced multiple priorities effectively while working under tight deadlines in a fast-paced retail setting.
  • Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
  • Promoted continuous improvement within the organization through ongoing analysis of best practices in retail management.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Oscoda High School, Oscoda, MI
06-2024
  • Honor Roll 2020-2024
  • Completed AP course in English
  • 3.7 GPA
  • Ranked in Top 20% of class
  • Extracurricular Activities: Oscoda Boys Swim and Dive
  • Extracurricular Activities: Oscoda Boys Soccer
  • Elected Captain of Oscoda Boys Swim and Dive
  • Elected Captain of Oscoda Boys Soccer

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Complex Problem-solving

Timeline

Oscoda Little Caesars Manager - Little Caesars Pizza
09.2022 - 12.2024
Oscoda High School - High School Diploma,

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