Zachary Rigg
Sequim,Washington
Summary
Dynamic retail sales leader with a decade of experience in driving sales growth and team development. Successfully managed a top-ranking store, achieving significant revenue increases while fostering high-performing teams and delivering outstanding customer experiences.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Prime Communications
Sequim, Washington
05.2024 - Current
- Led daily store operations, ensuring effective staffing, scheduling, and inventory management to optimize service delivery
- Monitored and analyzed store performance metrics, enhancing sales, profitability, and customer service ratings.
- Resolved customer escalations, fostering positive relationships and enhancing overall customer satisfaction.
- Coached and developed employees by offering constructive feedback and taking an interest in long-term career growth.
Loan Officer & Personal Banker
WaFd Bank
01.2020 - 01.2022
- Originated and processed consumer loans
- Opened accounts to establish and strengthen new client relationships
- Processed daily service transactions across multiple account types to ensure seamless customer experiences
- Ensured compliance with banking regulations and internal policies to uphold operational integrity
Client Success Manager
Sound Community Bank
01.2016 - 01.2019
- Directed daily branch operations, ensuring efficient service delivery
- Scheduled staff and conducted performance reviews to support team development
- Assisted team with transactions on teller line and supported account executives
- Engaged in volunteer activities to strengthen community ties
Education
AA Degree -
Peninsula College
Port Angeles, WABAS Degree -
Peninsula College
Port Angeles, WASkills
- Inventory Management
- Operational Compliance
- Customer relationship management
- Multi-unit Operations Management
- Performance Coaching & Development
- Employee Engagement
- Change Management
- Cross-functional Communication
- Problem Solving
Accomplishments
- Consistently top ranked store in district
- Leads a top-performing location among 55 stores across WA market
- Develops and coaches high-performing retail sales representatives
- Maintains strong power-ranking performance and operational execution
- Elevate program graduate
Timeline
Retail Store Manager
Prime Communications
05.2024 - Current
Loan Officer & Personal Banker
WaFd Bank
01.2020 - 01.2022
Client Success Manager
Sound Community Bank
01.2016 - 01.2019
AA Degree -
Peninsula College
BAS Degree -
Peninsula College