Zachary Rigsby
Justin,TX
Summary
Insurance professional with proven track record in agency management and client acquisition. Expertise in strategic planning and business growth. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable in delivering top-notch service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agency Owner
Farmers Insurance Agency
Northlake, TX
10.2021 - 02.2025
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Mentored junior agents to enhance their sales skills and industry knowledge, fostering a high-performance team environment.
- Streamlined internal processes for greater efficiency, improving overall agency performance and profitability.
- Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.
- Reduced operational costs by negotiating favorable contracts with vendors and optimizing resource allocation strategies.
- Mitigated risk exposure for clients by thoroughly assessing their individual circumstances and recommending appropriate coverage levels.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
- Developed detailed plans based on broad guidance and direction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Protege Agent
Farmers Insurance Agency
Irving, TX
07.2020 - 10.2021
- Informed clients of policies and procedures.
- Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Boosted team productivity by implementing collaborative communication platform.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Increased customer satisfaction with personalized follow-up strategies.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Park Ranger Supervisor
The Woodlands Township
The Woodlands, TX
05.2018 - 07.2020
- Assisted in the preparation of the Park Ranger section of the annual budget and maintenance management program
- Assisted in the purchase of heavy machinery, equipment, building materials, and supplies
- Developed and implemented educational programs for the community and local schools
- Acted as a liaison between all The Woodlands public safety organizations
- Managed the annual budget of $800,000
- Prepared time cards and payroll reports for all 21 employees under my supervision
Town Center Facility and Operations Supervisor
The Woodlands Township
The Woodlands, TX
01.2013 - 05.2018
- Developed and monitored maintenance systems and contractors and reported issues
- Prepared time cards and payroll reports for all 23 employees under my supervision
- Interviewed and selected new employees; trained subordinates
- Inspected and analyzed work methods, levels of productivity, and maintenance standards and instituted improvements for greater efficiency, economy, and quality
- Maintained records and made reports
Lead Town Center Ranger
The Woodlands Township
The Woodlands, TX
01.2013 - 02.2014
- Ensured compliance of park rules and Township Orders
- Inspected and made repairs to parks, pathways, and various other structures
- Served as a working team leader for Town Center Rangers, providing guidance and assistance in daily job activities
- Prepared various reports on vandalism, maintenance and parks and pathways
Pipeline Field Technician
Rosen U.S.A.
Houston, USA
01.2012 - 01.2013
- Facilitated all pre-job safety meetings with the clients and contractors
- Received inspection survey assignments and communicated with the Field Service Coordinator
- Transported tool via Truck/Trailer to jobsites located across the U.S
- Performed site visits and briefings with the onsite client representatives
- Validated the survey data and checked for quality control
Education
International Baccalaureate Program -
Istanbul International Community School
Istanbul, Turkey01.2008
Skills
- Microsoft Office Suite
- GIS
- Performance monitoring
- Policy analysis
- Small business operations
Certification
- General Lines Agent: Property & Casualty
- TML Supervisor Training Program
- Pipeline Technician
Activities
- Sam Houston Trail Coalition
- Montgomery County Jeep Society
Timeline
Insurance Agency Owner
Farmers Insurance Agency
10.2021 - 02.2025
Protege Agent
Farmers Insurance Agency
07.2020 - 10.2021
Park Ranger Supervisor
The Woodlands Township
05.2018 - 07.2020
Town Center Facility and Operations Supervisor
The Woodlands Township
01.2013 - 05.2018
Lead Town Center Ranger
The Woodlands Township
01.2013 - 02.2014
Pipeline Field Technician
Rosen U.S.A.
01.2012 - 01.2013
- General Lines Agent: Property & Casualty
- TML Supervisor Training Program
- Pipeline Technician
International Baccalaureate Program -
Istanbul International Community School
Similar Profiles
Gretchen McFaddenGretchen McFadden
Customer Service Representative Assistant at Farmers Insurance - Skipper Insurance AgencyCustomer Service Representative Assistant at Farmers Insurance - Skipper Insurance Agency
Kellie ShanoKellie Shano
Commercial Lines Account Manager at Farmers Insurance AgencyCommercial Lines Account Manager at Farmers Insurance Agency
Suzanne BoyerSuzanne Boyer
Insurance Agent at Farmers Insurance AgencyInsurance Agent at Farmers Insurance Agency