Zachary Riley
Palos Verdes Estates,CA
Summary
Motivated Business Administration Major at Point Loma Nazarene University, currently in the senior year and determined to complete the degree. Possesses strong communication, resourcefulness, critical thinking, and problem-solving skills, coupled with a goal-oriented mindset. Excited to resume academic pursuits and contribute these abilities to foster personal and professional growth.
Overview
10
10
years of professional experience
Work History
GOLF STEWARD
Terranea Resort
08.2017 - Current
- Compliance and Efficiency: Maintain a comprehensive understanding of departmental policies, service procedures, and property-specific regulations. Ensure equipment is correctly maintained and used, contributing to operational efficiency.
- Guest Service Excellence: Provide outstanding guest service by proactively addressing their needs, resolving complaints, and fostering positive relations. Uphold cleanliness and organization standards in work areas, promptly reporting deficiencies.
- System Proficiency: Possess in-depth knowledge of property management systems and procedures, facilitating smooth operations.
- Resource Management: Skillfully set up work areas with necessary supplies, equipment, and materials. Stay informed about property offerings and perform opening/closing procedures.
- Maintenance and Documentation: Document essential equipment maintenance needs, vital for job performance and guest satisfaction, and submit them promptly to superiors for resolution.
MERCHANDISE SHIPPING AND RECEIVING MANAGER
The Salvation Army
07.2016 - 08.2017
- Effectively oversees the end-to-end order fulfillment process encompassing order entry, administration, and shipping activities.
- Supervises the order tracking process to ensure seamless adherence to the organization's exacting customer service standards.
- Ensures optimal inventory levels are consistently maintained, thereby elevating customer satisfaction levels.
- Strategically formulates warehouse designs encompassing meticulous planning of layout, product flow, and product handling systems.
- Conducts thorough evaluations and provides expert recommendations on new equipment implementation, aiming to enhance operational efficiency.
SALES REPRESENTATIVE
Vivint Home Security
09.2014 - 07.2016
- Actively participated in door-to-door sales as a key member of a high-performing sales force, maintaining a consistent six-day work schedule.
- Sales Team Support: Provided invaluable support to a nationally acclaimed, award-winning sales team, securing the top rank in the industry.
- Revenue Growth and Customer Satisfaction: Successfully implemented strategic approaches that resulted in increased sales revenue and heightened customer satisfaction, contributing to the team's recognition as a sales leader.
- Executive Collaboration: Worked closely with company executives, benefiting from their mentorship, coaching, and participation in daily educational sessions.
DAY CAMP DIRECTOR
The Salvation Army
05.2014 - 09.2014
- Guided and supervised children aged 6-12 years old in the role of a dedicated counselor.
- Developed and organized activities designed to promote both educational enrichment and physical development in children.
- Collaborated seamlessly within a team to plan and execute festivals, performances, themed events, and various engaging activities.
- Proficiently managed daily responsibilities for up to 60 children, showcasing strong planning, scheduling, and problem-solving skills tailored to the unique challenges of this age group.
Education
Bachelor of Science in Business-Management -
Point Loma Nazarene University
San Diego, CASkills
- Adaptability
- Ability to Work Under Pressure
- Ability to work in a team
- Critical thinking and problem solving
- Communication and Interpersonal Skills
- Resilience and Persistence
Accomplishments
Achieved recognition as the Employee of the Quarter for the fourth quarter of 2023, highlighting outstanding contributions and dedication to excellence in the workplace.
Timeline
GOLF STEWARD
Terranea Resort
08.2017 - Current
MERCHANDISE SHIPPING AND RECEIVING MANAGER
The Salvation Army
07.2016 - 08.2017
SALES REPRESENTATIVE
Vivint Home Security
09.2014 - 07.2016
DAY CAMP DIRECTOR
The Salvation Army
05.2014 - 09.2014
Bachelor of Science in Business-Management -
Point Loma Nazarene University
Similar Profiles
Holden SandersonHolden Sanderson
Food Server/Bartender at Terranea ResortFood Server/Bartender at Terranea Resort
Amanda TrytekAmanda Trytek
Accounts Receivable Supervisor at Terranea ResortAccounts Receivable Supervisor at Terranea Resort
Natalie RustrianNatalie Rustrian
Expeditor/Runner at Terranea ResortExpeditor/Runner at Terranea Resort