Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Zachary Rookey

Las Vegas

Summary

Dynamic IT Field Technician with a proven track record at Terrible's, excelling in network troubleshooting and endpoint security. Recognized for enhancing system performance and fostering teamwork through effective communication and training. Committed to delivering high-quality service and innovative solutions, ensuring compliance with industry standards and client satisfaction.

Diligent with a background in IT field support and hands-on experience in troubleshooting hardware and software issues. Successfully improved system efficiency and minimized downtime for multiple clients. Demonstrated technical skills and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

IT Field Technician

Terrible's
03.2024 - Current
  • Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
  • Increased productivity by training end-users on proper use of hardware, software, and network resources.
  • Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
  • Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
  • Ensured data security by installing antivirus software, firewalls, and other protective measures to protect client information.

Soldier

United States Army
08.2015 - Current
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.

Telecom Tower Technician

King's Communication
10.2023 - 02.2024
  • Assisted in minimizing project delays through effective coordination with material suppliers for timely deliveries of required components.
  • Adhered to strict industry standards for quality control by following established procedures during all installation, maintenance, and repair tasks.
  • Supported company growth initiatives by participating in new site builds, antenna installations, and system upgrades at various telecom locations.
  • Streamlined communication between field technicians and remote support teams through detailed documentation of work performed and challenges encountered.

Telecom Tower Technician

Metro RF Services
02.2022 - 11.2022
  • Contributed to a positive team atmosphere by consistently displaying a strong work ethic, professional attitude, and commitment to delivering high-quality results on every project undertaken.
  • Ensured optimal performance of telecom tower equipment through timely troubleshooting and resolution of complex technical issues.
  • Maintained accurate records of completed work orders, tools used, and time spent on projects for efficient billing processes.
  • Exhibited strong problem-solving skills in identifying unique solutions to complex technical challenges, resulting in reduced project costs and improved operational efficiency.

Fabricator

Fireblast Global
09.2021 - 02.2022
  • Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
  • Operated welding machines and grinders to cut, shape and join metal workpieces.
  • Fabricated components and structures following customer requirements.
  • Cut bent, and formed sheet metal and other materials to create metal works.

Welder

RNC Riverside
11.2019 - 02.2020
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Fabricated shop parts directly from blueprints.

Education

Associate of Science - Java Programming

Mt. San Antonio College
Walnut, CA

Associate of Science - Commercial Pilot

Mt. San Antonio College
Walnut, CA

High School Diploma -

Wilson Classical High School
Long Beach
07-2015

Skills

  • Network troubleshooting
  • Remote support
  • IT asset management
  • Endpoint security
  • VPN configuration
  • Hardware installation
  • IT documentation
  • Ticketing systems
  • Operating systems
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Microsoft windows and office
  • Team collaboration
  • Effective communication

Awards

Army Commendation Medal x2

Army Achievement Medal x3

Army Reserve Component Achievement Medal 

National Defense Service Medal

Overseas Service Ribbon

Armed Forces Reserve Mobilisation Medal x2

Global War On Terror Expeditionary Medal 

Global War On Terror Service Medal 

Certificate of Appreciation x 4

Timeline

IT Field Technician

Terrible's
03.2024 - Current

Telecom Tower Technician

King's Communication
10.2023 - 02.2024

Telecom Tower Technician

Metro RF Services
02.2022 - 11.2022

Fabricator

Fireblast Global
09.2021 - 02.2022

Welder

RNC Riverside
11.2019 - 02.2020

Soldier

United States Army
08.2015 - Current

Associate of Science - Java Programming

Mt. San Antonio College

Associate of Science - Commercial Pilot

Mt. San Antonio College

High School Diploma -

Wilson Classical High School

Similar Profiles

CREATE PROFILE
Zachary Rookey