Zachary Rowe
Summary
Diligent worker committed to helping retailers and restaurant owners keep operations moving smoothly. Productive and flexible individual bringing experience restocking shelves for retail stores outside of business hours. Recognized as valued team member with outstanding communication and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Shift Leader
Domino's Pizza
11.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
Domino's Pizza
08.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Made food to customer specification
- Followed oregon food regulations to make sure the food was safe to eat and ready to go
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Overnight Stocker
Kroger
02.2022 - 08.2022
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Assessed floor displays to restock merchandise.
- Checked shelves in department to determine replenishment needs.
Grill Cook
Whatabuger
07.2021 - 02.2022
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
Restaurant Busser
Breakwater Bar & Grill
05.2021 - 06.2021
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Education
Associate of Arts - Music Education
Lonestar Community College
Montgomery, TXSkills
- Shipping and Receiving
- Stocking and Replenishing
- Quality Control
- Critical Thinking
- Team Leadership
- Problem-Solving
- Customer service focus
- Strong verbal and written communication
- Cash Handling
Timeline
Shift Leader
Domino's Pizza
11.2023 - 04.2024
Customer Service Representative
Domino's Pizza
08.2023 - 04.2024
Overnight Stocker
Kroger
02.2022 - 08.2022
Grill Cook
Whatabuger
07.2021 - 02.2022
Restaurant Busser
Breakwater Bar & Grill
05.2021 - 06.2021
Associate of Arts - Music Education
Lonestar Community College
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