ZACHARY SALMOND
Summerville,SC
Summary
As I reflect on my journey, my background has been a mosaic of experiences that have shaped my identity and aspirations. Growing up in a tight-knit community, I imbibed the values of resilience, empathy, and curiosity. My parents, both hard workers , instilled in me a love for learning and an unwavering belief in the transformative power of knowledge. From volunteering at church to help elderly to participating in leading soldiers on the battlefield, I discovered my passion for care and purpose. No matter where I go or what I do, I carry with me the threads of my past, eager to weave them into the vibrant tapestry of my future.
Overview
7
7
years of professional experience
Work History
Wire Technician
AT&T
Charleston, SC
10.2023 - Current
- Install, maintain, and repair AT&T wire systems in both residential and commercial locations.
- Diagnose and troubleshoot customer service issues related to the installation of new services or existing services.
- Configure network equipment such as routers, switches, modems, and other hardware components.
- Perform quality assurance tests on all installations and repairs to ensure proper system functioning.
- Provide technical support to customers regarding their AT&T wire systems.
- Maintain accurate records of work performed, including time spent, materials used, and billing information.
- Follow safety protocols when working with hazardous materials and ensuring wiring installations adhere to local codes and regulations.
- Monitor and test signal strength and performance of the AT&T wire system.
- Respond to emergency calls from customers and provide prompt resolutions.
- Keep up-to-date with industry trends and technologies.
Ramp Supervisor
Delta / Unifi
08.2022 - 10.2023
- Developed standard operating procedures for ramp operations and monitored adherence thereto by personnel.
- Created employee training programs and conducted on-site training sessions to ensure compliance with company policies.
- Developed strategies for improving customer satisfaction levels through enhanced service delivery methods.
- Recruited, trained, coached, evaluated, and disciplined staff members as needed.
- Organized maintenance schedules to maximize efficiency of ramp operations.
- Monitored daily operations and ensured a safe working environment for all personnel.
Forward Observer
United States Army / DOD
Fayetteville, NC
11.2016 - 04.2021
- Performed various administrative tasks related to daily operations, including maintaining records of all fire support requests approved by higher command authorities.
- Inspected equipment regularly to ensure proper functioning at all times.
- Demonstrated excellent communication skills when briefing commanders on mission progress.
- Provided counsel and mentorship to junior enlisted personnel regarding personal and professional issues.
- Utilized effective problem-solving strategies to resolve conflicts among subordinates.
- Supervised maintenance of weapons systems, ensuring proper functioning during training exercises.
Education
Bachelor Of Arts - Audio Production
Full Sail University
Winter Park, FLBachelor Of Computer Science - Computer Science
The Citadel
Charleston, SC04.2015
Bachelor Of Science - Criminal Justice
The Citadel, The Military College of South Carolina
04.2015
High School Diploma -
Lugoff-Elgin High School
06.2011
Skills
- Safety Policies and Procedures
- Equipment Safety
- Critical Thinking
- Dependable and Responsible
- Problem Resolution
- Schedule Coordination
- Crew Operation Improvement
- Train Employees
- Time Management
Timeline
Wire Technician
AT&T
10.2023 - Current
Ramp Supervisor
Delta / Unifi
08.2022 - 10.2023
Forward Observer
United States Army / DOD
11.2016 - 04.2021
Bachelor Of Arts - Audio Production
Full Sail University
Bachelor Of Computer Science - Computer Science
The Citadel
Bachelor Of Science - Criminal Justice
The Citadel, The Military College of South Carolina
High School Diploma -
Lugoff-Elgin High School