Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zachary Sandefer

Food Industry
Murrieta,CA

Summary

Dynamic service professional with a proven track record at Yard House, excelling in high-volume dining environments. Leveraged exceptional customer service and POS system expertise to enhance guest satisfaction. Mentored new hires, boosting team efficiency by 20%. Adept at multitasking and fostering team collaboration, ensuring seamless operations and memorable dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server, Waiter, Trainer

The Cajun Trap
12.2024 - 07.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server, Trainer, Service Professional

Yard House
02.2020 - 11.2024
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.

Waiter, Busser

Cheesecake Factory Inc
05.2019 - 02.2020
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

High School Diploma -

Chaparral High School
Temecula, CA

No Degree -

Souther California Institute of Technology
Santa Ana, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Sales techniques
  • Food safety practices
  • Guest relations management
  • Tableside etiquette
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Shift management
  • Take-out service
  • Point-of-sale system
  • Liquor, wine, and food service
  • Point of sale (POS) system operations
  • Server training
  • Reliable and responsible
  • Multitasking
  • Team leadership
  • Excellent communication

Certification

  • Serv safe License

Timeline

Server, Waiter, Trainer

The Cajun Trap
12.2024 - 07.2025

Server, Trainer, Service Professional

Yard House
02.2020 - 11.2024

Waiter, Busser

Cheesecake Factory Inc
05.2019 - 02.2020

High School Diploma -

Chaparral High School

No Degree -

Souther California Institute of Technology

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Zachary SandeferFood Industry