Zachary Santacruz
Los Angeles,CA
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
2
2
years of professional experience
Work History
Team Leader
LAZ Parking
10.2023 - 09.2024
- Collected keys from externally parked vehicles and stored them securely.
- Moved obstructing vehicles to allow customer departure while ensuring no damage.
- Provided support to colleagues handling challenging customer issues.
- Maintained frequent coordination with the team to verify vehicles were positioned correctly and keys properly handled.
- Supervised employees to maintain their productivity on tasks.
- Cover lunches and breaks
- Resolve conflicts involving attendants and customers promptly.
- Ensured compliance with designated parking guidelines, addressing violations promptly.
Shift Leader
Chipotle
Porter Ranch, CA
01.2023 - 09.2023
- Set and maintained high performance standards for the team.
- Showcased model conduct reflective of ideal Chipotle employee duties.
- Handled coverage arrangements for absences due to no-shows or sick calls.
- Maintained accurate inventory for all food supplies.
- Managed shifts to ensure continuous workflow during staff breaks.
- Organize the register for seamless transition to the next cashier.
- Analyzed inventory trends to identify necessary adjustments.
- Ensured accuracy of shift-end cash register transactions.
Team Member
Fresh Brothers Pizza
Northridge
09.2022 - 12.2022
- Ensured assigned station remained fully stocked and clean.
- Responsible for efficiently making pizzas while maintaining consistency.
- Showcased exceptional accuracy with minimal errors.
- Surveyed neighboring workstations for potential assistance during downtime.
- Provided support by managing front desk duties and maintaining condiment supplies.
- Thoroughly cleaned the pizza-making area during closing shifts to maintain a spotless environment.
- Ensured cleanliness of the floors through sweeping and mopping.
Education
Bachelors Degree - Criminology and Justice Studies
California State University Northridge
Northridge, CA08.2022
High School Diploma -
Animo Venice Charter High School
Venice, CA06.2018
Skills
- Communication
- Team Leadership
- Teamwork
- Constructive Criticism
- Conflict Resolution
- Problem-Solving
- Empathy
- Multitasking
- Time Management
- Customer Service
- Positive Mindset
- Computer Skills
- Quick Learning
- Teamwork and collaboration
- Attention to detail
- People management
- Staff training
- Coaching and mentoring
- Work Planning and Prioritization
- Documentation and reporting
- Performance improvement
- Analytical thinking
- Quality improvement
Awards
- Principal Honor Roll, GPA of 3.5 or higher
- 2014-2015
- 2015-2016
- 2016-2017
- 2017-2018
- Honor Graduate, CSUN, 2022
- Major Honors Graduate, CSUN, 2022
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Team Leader
LAZ Parking
10.2023 - 09.2024
Shift Leader
Chipotle
01.2023 - 09.2023
Team Member
Fresh Brothers Pizza
09.2022 - 12.2022
Bachelors Degree - Criminology and Justice Studies
California State University Northridge
High School Diploma -
Animo Venice Charter High School