Experienced customer service professional with over 13 years of expertise. Skilled in building strong client relationships and delivering exceptional service. Proficient in computer programs relevant to the job.
-Managing day-to-day operations
-Maintaining a heightened caliber of personalized customer service.
Creating a positive and engaging environment for both staff and patrons.
-Leading employees in task delegation.
-Founded 'Petfest,' which has become the most profitable event for BFF.
-Diligently procured sponsorships and volunteers for one of the city's biggest festivals.
-Delegated tasks for staff on the day of, and days leading up to, the event.
-Maintained constant contact with bands and performers involved.
-Serving as the main point of contact for all performers.
-Contracting and organizing events.
-Building relationships with artists to retain loyalty.
-Implementing and managing compensation to bands.
-Serving patrons drinks in a timely manner, while exuding a manner of professionalism and the highest level of customer service.
-Continuously serving more people to increase daily sales.
-Building rapport with customers, which in turn allowed an increase in them returning to our establishment.