Zachary Schultz
7-eleven
lawton,OK
13
years of professional experience
Dynamic professional with extensive experience in retail operations and staff development. Known for improving customer satisfaction through targeted service enhancements and optimizing inventory management. Ready to contribute to increased efficiency and team performance.
Work History
Assistant Manager
4 Years 8 Months- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained and mentored staff on best practices in customer service and inventory management.
- Implemented strategies to enhance store efficiency and optimize product placement.
- Analyzed sales data to identify trends, driving informed decisions for product promotions.
- Coordinated team schedules, optimizing labor resources to meet operational needs effectively.
- Developed training materials to support employee onboarding and continuous development initiatives.
- Led initiatives to improve customer satisfaction scores through targeted service enhancements.
- Managed inventory control processes, reducing shrinkage through effective stock management techniques.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Enhanced team productivity by streamlining operational processes.
- Improved operational efficiency by adopting new technology for inventory management.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Assisted in budget preparation, ensuring alignment with financial goals.
Paint Specialist
3 Years 2 Months- Developed color matching solutions using advanced tinting systems for precise results.
- Advised customers on paint selection and application techniques to enhance project outcomes.
- Trained new staff on product knowledge, safety protocols, and operational procedures to ensure compliance.
- Managed inventory levels by tracking supply usage and coordinating reorders to maintain stock availability.
- Conducted workshops for clients on paint application methods, improving customer engagement and satisfaction.
- Led team initiatives to streamline paint mixing processes, reducing waste and enhancing efficiency.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Implemented training programs focused on best practices in paint application, resulting in higher quality workmanship among staff.
- Collaborated with cross-functional teams to develop customized painting solutions for clients'' unique requirements.
- Reduced waste generation through efficient use of materials and proper disposal methods.
- Proactively identified areas for improvement in existing operations, proposing cost-effective solutions that were implemented companywide.
- Established strong relationships with suppliers, negotiating competitive prices for raw materials.
- Consistently met or exceeded performance targets through diligent planning, execution, and monitoring of key performance indicators.
- Contributed to business growth by identifying new market opportunities in the commercial sector, successfully securing contracts with several major companies.
- Increased customer satisfaction by providing expert color consultations for various projects.
- Conducted successful product demonstrations at trade shows, attracting potential customers and increasing brand visibility.
- Optimized workflow efficiency by creating detailed schedules for project completion within specified timeframes.
- Improved workplace safety by implementing hazard prevention strategies in the paint mixing area.
- Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
- Assisted marketing efforts by providing valuable insights on customer preferences and emerging trends in the paint industry.
- Implemented quality control measures by thoroughly inspecting completed projects before delivery to clients.
- Led training sessions on new products and technologies, ensuring the team''s continuous learning and expertise in the field.
- Expanded product offerings by researching advanced materials and partnering with leading manufacturers, giving customers access to cutting-edge solutions.
- Enhanced paint quality by developing innovative formulations and techniques.
- Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
- Streamlined inventory management with proper stock organization and regular monitoring.
- Achieved sales growth by effectively upselling premium paint products to clients.
- Mentored junior team members, sharing industry knowledge and best practices to foster their professional development.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Shared personal recommendations and product knowledge with customers to help determine the correct product for customer DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Department Supervisor
3 Years 2 Months- Supervised daily operations, ensuring compliance with company policies and safety protocols.
- Trained and mentored team members in product knowledge and customer service excellence.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Implemented visual merchandising strategies to enhance store presentation and customer engagement.
- Supervised daily operations in the paint department, ensuring adherence to safety and quality standards.
- Managed scheduling for team members, optimizing resource allocation for increased productivity.
- Trained new staff on equipment usage and safety protocols, enhancing overall team performance.
- Conducted regular inspections of work processes, identifying areas for improvement and implementing solutions.
- Collaborated with production teams to streamline workflows and reduce downtime between tasks.
- Developed training materials focused on best practices in paint application techniques and equipment handling.
- Implemented process improvements that reduced waste and improved material utilization rates.
- Led weekly meetings to assess project progress, address challenges, and align departmental goals with company objectives.
- Collaborated with store management to develop promotional strategies for increased sales revenue.
- Enhanced customer satisfaction with expert color matching and product recommendations.
- Addressed customer complaints promptly, taking measures to prevent future issues from arising.
- Improved paint department efficiency by streamlining inventory management and ordering processes.
- Optimized staffing levels by analyzing workload data and adjusting schedules accordingly to meet customer demand.
- Developed strong relationships with vendors, resulting in more favorable pricing and delivery terms.
- Contributed to store-wide initiatives by coordinating efforts between the paint department and other teams within the organization.
- Promoted an inclusive work environment that encouraged collaboration among diverse team members while respecting individual strengths and contributions.
- Implemented safety protocols, leading to a reduction in workplace accidents and injuries.
- Evaluated new products entering the market for potential inclusion within the department's offerings, ensuring a comprehensive and competitive product line.
- Established high standards of quality control, ensuring consistency across all products offered in the paint department.
- Coordinated with other departments to execute store-wide sales events, increasing paint department exposure and driving higher revenue.
- Facilitated cross-training opportunities among staff members, enabling greater flexibility in task assignments during peak times or absences.
- Monitored budgetary constraints closely, making necessary adjustments to maintain profitability without compromising service quality or employee morale.
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for growth.
- Reduced waste by implementing proper paint mixing techniques and storage procedures.
- Managed daily operations of the paint department, ensuring a well-organized and efficient workspace.
- Maintained up-to-date knowledge of industry trends, sharing insights with team members to better serve customers'' needs.
- Led monthly team meetings to discuss progress towards goals, address any concerns or challenges, and plan for future improvements in the department''s operations.
- Provided ongoing training to staff members, increasing overall team productivity and knowledge base.
- Coordinated merchandising displays, signage and sales enablement.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Sales Associate
2 Years- Assisted customers in selecting products and provided knowledgeable recommendations on home improvement solutions.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Maintained organized merchandise displays to enhance customer shopping experience and drive sales.
- Processed transactions efficiently using point-of-sale systems while ensuring accuracy in cash handling.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and loyalty.
- Participated in inventory management by monitoring stock levels and restocking shelves as needed.
- Implemented store promotions effectively, contributing to increased foot traffic and product visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma
Skills
Retail operations
Financial reporting
Staff training and development
Employee scheduling
Team leadership
Team motivation
Customer relationship management
Team motivation strategies
Staff development programs
Employee supervision
Task assignment
Goal development
Employee management
Workload allocation
Conflict management
Retail management
Team development
Staff scheduling
Operational oversight
Customer engagement
Recruitment and selection
Timeline
Assistant Manager
7-eleven
12.2021 - 08.2026Read More
Paint Specialist
Sherwin-Williams
08.2018 - 10.2021Read More
Department Supervisor
Lowes Home Improvment
05.2015 - 07.2018Read More
Sales Associate
Lowes Home Improvment
05.2013 - 05.2015Read More
Lousia County High School
High School Diploma
Read More