Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Zachary Sciamanna

King Of Prussia,PA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Horticulture and Sales related Merchandise industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Garden Center Manager

Wynnewood Gardens
Wynnewood, PA
04.2022 - Current
  • Streamlined processes to ensure excellent customer experience
  • taking and creating accurate inventory to properly order what is needed for day to day operations
  • Maintained overall plant health
  • Ensured accurate inventory management
  • Ensured timely resolution of customer problems
  • Streamlined recruitment processes resulting in increased productivity and reduced time-to-fill positions.
  • Performed maintenance and repairs on water pumps
  • Maintained precise records of all financial transactions associated with orders and expenses
  • Educated customers on various plants, offering guidance for purchasing decisions.
  • Implemented strategies to enhance overall customer satisfaction
  • educating and guiding on plant health issues with customers
  • Successfully addressed and mitigated any fungal concerns related to garden center products
  • Guiding customers to help build sustainable and easy to manager gardens
  • Forklift
  • Oversaw all day to day operations and guiding other employees

Food Table

Feld Entertainment
Palmetto, FL
08.2021 - Current
  • Handled time-sensitive tasks to ensure prompt readiness of all products for show time
  • Maintained accurate stock levels of personal inventory for seamless show operations.
  • Experienced in manufacturing different types of food items like snow cotton candy and popcorn
  • Performed routine maintenance on cotton candy and popcorn machines to minimize downtime
  • Successfully managed extensive cash transactions
  • Proficient in loading and unloading semitrucks
  • Successfully handled end-to-end operations with a focus on timeliness
  • Being able to stay focused on persnal goals

Salon Assistant

Bella Capelli salon
Bridgeport, PA
01.2024 - 08.2024
  • Ordered materials, supplies, or equipment needed for providing services.
  • Followed safety protocols while performing tasks in the salon.
  • Educated clients on proper care instructions for their newly styled hair.
  • Suggested additional services that would benefit the customer's needs.
  • Greeted customers and provided excellent customer service.
  • Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
  • Cleaned and sanitized all salon tools and equipment.
  • Provided advice on hair care products to clients.
  • Organized the salon by tidying up shelves and displays.
  • Set up stations for stylists before their appointments with clients.
  • Prepared color formulas as directed by stylists.
  • Maintained a clean work environment throughout the day.
  • Scheduled client appointments using the computer system.
  • Performed basic receptionist duties such as answering phones and taking messages.
  • Checked out customers at the end of their visit.
  • Stocked shelves with new products when needed.
  • Helped maintain records of customer visits, including notes about services performed or products purchased.
  • Provided assistance to other staff members during busy times.
  • Attended workshops related to hairstyling techniques and trends in order to stay updated on industry knowledge.
  • Checked in customers for appointments and notified stylists of clients' arrival.
  • Processed payments, took appointments and assisted with management of flow of patron visits when needed.

Education

Cosmetology

Central Montco Technical Highschool
Plymouth Meeting, PA
06-2019

High School Diploma -

Upper Marion
King Of Prussia, PA
06-2019

Skills

  • Horticultural Expertise
  • Pest Control
  • Garden Design
  • Plant identification
  • Scheduling Coordination
  • Weather Preparedness
  • Customer Service
  • Ability to work on Goals alone
  • Cash Handling
  • Forklift
  • Management
  • Store layout planning
  • Scheduling expertise
  • Employee Motivation
  • POS systems knowledge
  • Task Delegation
  • Staff Management
  • Employee Development
  • Sales Techniques
  • Stock replenishment
  • Floor set design
  • Customer Relationship Management (CRM)
  • Visual displays

Affiliations

  • I enjoy gardening, Crochet, and learning about new topics

Accomplishments

semitrucksMontcoCapellipersonalHighschool
  • While working for Feld Entertainment I have been the top seller in my department earning the company over 900000 in sales in the last touring season alone

Certification

  • Cosmetology license

References

References available upon request.

Timeline

Salon Assistant

Bella Capelli salon
01.2024 - 08.2024

Garden Center Manager

Wynnewood Gardens
04.2022 - Current

Food Table

Feld Entertainment
08.2021 - Current

Cosmetology

Central Montco Technical Highschool

High School Diploma -

Upper Marion

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Zachary Sciamanna