Francine Shear
Worcester,MA
Summary
Proven Garden Center Manager with expertise in horticulture, customer service, and employee motivation. Enhanced sales and customer satisfaction through effective training programs and streamlined operations.
Overview
28
28
years of professional experience
Work History
Garden Center Manager
Echobrook Nursery Inc.
Worcester Ma.
04.1998 - Current
- Oversaw daily operations of garden center, ensuring optimal plant care and customer service.
- Developed training programs for staff, enhancing product knowledge and service efficiency.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Cultivated relationships with local vendors to source high-quality plants and supplies.
- Designed seasonal displays to promote products and enhance customer shopping experience.
- Streamlined daily operations, implementing efficient scheduling and task delegation.
- Oversaw all aspects of budget management, from forecasting expenses to monitoring spending throughout the year.
- Implemented effective loss prevention measures to reduce shrinkage in high-risk areas.
- Managed inventory effectively, ensuring stock levels were maintained for seasonal demands.
- Stayed current on industry trends, attending trade shows and conferences regularly to bring fresh ideas back to the garden center.
- Handled customer complaints professionally, resolving issues promptly to ensure repeat business.
- Enhanced customer satisfaction by providing expert advice on plant selection and care.
- Increased sales through creative merchandising displays and promotions.
- Maintained a clean and inviting store environment, prioritizing safety for customers and employees alike.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Business Management
Becker College
Worcester, MA05-1977
Skills
- Scheduling coordination
- Plant identification
- Garden design
- Horticultural expertise
- Employee motivation
- Task delegation
- Merchandising strategies
- Social media marketing
- Pricing strategy
- Promotional planning
- Horticulture
- Positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Decision-making
- Customer relations
Timeline
Garden Center Manager
Echobrook Nursery Inc.
04.1998 - Current
Associate of Science - Business Management
Becker College