Zachary Scott
Ft. Myers,FL
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
10
10
years of professional experience
Work History
IT Service Desk Technician
Florida Cancer Specialists
11.2022 - Current
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed and resolved incidents using ticketing systems, enhancing service delivery efficiency.
- Maintained accurate documentation of support requests and resolutions to improve knowledge base.
- Collaborated with team members to maintain consistency in service delivery and support quality.
Patient Transporter
Lee Health
11.2021 - 11.2022
- Collaborated with healthcare staff to coordinate patient transfers efficiently.
- Adhered to safety protocols and regulations while transporting patients and materials.
- Maintained accurate records of transportation activities and completed required documentation.
- Assisted nursing staff in patient mobility, adhering to safety protocols and infection control standards.
Dispatcher
Amazon
04.2019 - 10.2021
- Monitored real-time tracking systems to optimize route efficiency and minimize delays.
- Coordinated timely dispatch of shipments to ensure on-time delivery and customer satisfaction.
- Communicated effectively with drivers and customers to address inquiries and resolve issues.
- Maintained accurate records of dispatch activities, ensuring compliance with safety regulations.
Tech Supervisor
Staples
01.2016 - 01.2019
- Trained new staff on equipment usage and customer service protocols for seamless operations.
- Conducted routine equipment checks to ensure operational readiness and safety compliance.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Diploma -
Oasis Charter High School
05.2015
Associate of Arts - Business IT
FGCU
Fort Myers, FL01.2017
Bachelor of Arts - History
Southern New Hampshire University
Hooksett, NH04-2024
Skills
- IT Asset management
- End-user education delivery
- Certification in Microsoft Word, Excel, and PowerPoint
- Achieved Eagle Scout rank
- Ticketing system management
- Online technical support
Timeline
IT Service Desk Technician
Florida Cancer Specialists
11.2022 - Current
Patient Transporter
Lee Health
11.2021 - 11.2022
Dispatcher
Amazon
04.2019 - 10.2021
Tech Supervisor
Staples
01.2016 - 01.2019
Diploma -
Oasis Charter High School
Associate of Arts - Business IT
FGCU
Bachelor of Arts - History
Southern New Hampshire University