Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Shapiro

Wesley Chapel,FL

Summary

Hardworking and detail-oriented individual/team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Team Leader - Service Delivery

Chick-fil-A
05.2020 - Current


  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.

Junior Counselor

Zoo Tampa At Lowry Park
06.2017 - 08.2017
  • Planned fun and collaborative activities for ages 5 to 15 that resulted in teamwork and learning of valuable life lessons.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Resolved issues promptly using good judgment, problem-solving and negotiation skills.
  • Developed relationships with peers and individuals using active listening and positive engagement.

Education

Bachelor of Science - Criminal Justice: Criminalistics

Saint Leo University
Saint Leo, FL
06.2025

High School Diploma -

Wesley Chapel High School
Wesley Chapel, FL
06.2019

Skills

  • Leadership
  • Corrective Actions
  • Customer Experience
  • Hardware Asset Management
  • Performance Management
  • Operational Efficiency

Timeline

Team Leader - Service Delivery

Chick-fil-A
05.2020 - Current

Junior Counselor

Zoo Tampa At Lowry Park
06.2017 - 08.2017

Bachelor of Science - Criminal Justice: Criminalistics

Saint Leo University

High School Diploma -

Wesley Chapel High School

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Zachary Shapiro