Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Zachary Sheppard

Columbus,OH

Summary

I am 24, born and raised in columbus, I love this city, I grew up in South Linden, right on 21st and cleveland ave. and have always wanted to give back to it for all the good it has given me. In Fire Service I have found no better way to make a positive impact in the community which I hold so dear. Since beginning my journey in the service I have met amazing people from Chiefs to Firefighters, every single one has been an inspiration. I've been able to grow further as a person as a result, I one day hope to not only be counted among those I admire but stand as an inspiration of what any columbus born on South Linden can become.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Women's Shoe Sales Associate

Nordstrom
Columbus, Ohio
10.2022 - Current
  • At Nordstrom, we tend to work with people from many walks of life but our cliental leans more into high profile individuals who expect both an intimate yet quick service. From celebrities to politicians and football players I have served them all and I can vouch that the one thing that is most important to all of these people. Is to be treated as people, with respect and kindness I believe these are qualities paramount to providing good service.

Server

Matt n Tonys
Columbus, OH
10.2021 - 09.2022
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.

Target Guest Service Manager

Target
Columbus, OH
05.2018 - 09.2021
  • Adhered to company policies related to customer privacy, confidentiality and security measures at all times.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Addressed customer concerns promptly and professionally.

Education

High School Diploma -

Columbus State Community College
Columbus, OH

Skills

  • Excellent Written and Verbal Communication
  • Honest and Dependable
  • Team Supervision
  • Customer Service
  • Customer Experience Management
  • Creative Thinking
  • Strong Communication and Interpersonal Skills

Affiliations

Programs I've been associated with

NSBE- National Society for Black Engineers:

· Lebron James Family Foundation/Code for Good

· The Boys and Girls Club

· YMCA

Youth in Government - Here I wrote working political bills presenting them before my fellow competitors as well as the ohio senate

Huckleberry House

AOTL - Art Outside the Lines is a origination which host an art studio exclusively for the use of Adults with disabilities

Certification

  • Fire 2040 Card
  • EMT licenses
  • Currently taking paramedic courses

Timeline

Women's Shoe Sales Associate

Nordstrom
10.2022 - Current

Server

Matt n Tonys
10.2021 - 09.2022

Target Guest Service Manager

Target
05.2018 - 09.2021

High School Diploma -

Columbus State Community College

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Zachary Sheppard