Zachary Shugars
Reno,NV
Summary
Detail-oriented inventory and customer service professional with experience in inventory management, regulatory compliance, employee training, and operational problem-solving. Trusted to manage inventory processes, identify and resolve discrepancies, support coworkers, and maintain accurate documentation in a regulated retail environment. Experienced in quality assurance and defect investigation, with a strong track record of taking initiative and consistently delivering reliable, accurate work.
Overview
7
7
years of professional experience
Work History
Retail Host (Part-Time)
Silver State Relief
Reno, NV
06.2024 - Current
- Provide knowledgeable customer service through product recommendations, regulatory guidance, and professional assistance while independently operating the POS and maintaining accountability for assigned cash drawer.
- Train and support new team members in budtending and inventory procedures, while serving as a resource for coworkers seeking guidance on products, procedures, and operational issues.
- Maintain compliance with Nevada regulations and company policies through daily ID verification, METRC tracking, product labeling, product disposal, inventory control, and audit procedures.
- Perform weekly inventory cycle counts, investigate discrepancies, and track product movement to maintain accurate inventory records.
- Receive and verify incoming shipments by counting products, reviewing manifests, identifying discrepancies or damaged products, and ensuring accurate inventory records.
- Identify and address operational and compliance issues as they arise, while providing detailed shift documentation to communicate inventory activity, discrepancies, unresolved issues, and other important information to management and incoming staff.
Quality Assurance Tester (Full-Time)
Take-Two Interactive (2K Vegas)
Las Vegas
05.2022 - 04.2023
- Tested NBA 2K22 and NBA 2K23's MyTEAM mode to identify, reproduce, and document software defects, ensuring issues were clearly communicated to development teams for remediation.
- Prioritized reported defects based on severity and impact, providing detailed documentation and actionable information to facilitate efficient resolution.
- Verified implemented fixes through regression testing and maintained accurate records in the team's defect database.
Crew Member (Part-Time)
Firehouse Subs
Henderson
10.2019 - 07.2020
- Provided friendly and efficient customer service while maintaining a clean, organized, and fast-paced work environment.
Education
Bachelor's Degree - Agricultural Sciences (Plant Focus)
University of Nevada
Reno08-2026
Timeline
Retail Host (Part-Time)
Silver State Relief
06.2024 - Current
Quality Assurance Tester (Full-Time)
Take-Two Interactive (2K Vegas)
05.2022 - 04.2023
Crew Member (Part-Time)
Firehouse Subs
10.2019 - 07.2020
Bachelor's Degree - Agricultural Sciences (Plant Focus)
University of Nevada