Zachary Shutter
Highlands Ranch,CO
Summary
Dedicated Customer Service Representative with strong problem-solving and communication skills. Proven ability to manage high-stress situations and effectively train new team members for optimal performance.
Overview
2026
2026
years of professional experience
Work History
Volunteer
Camp Dagget
Boyne City, MI
- Assisted with daily camp operations, ensuring safety and engagement for all participants.
- Supported maintenance of camp facilities, enhancing overall participant experience.
- Engaged with campers to foster a positive and inclusive environment.
- Maintained clean, neat, and operational facilities to serve program needs.
Customer Service Representative
Home Depot
Highlands Ranch, CO
11.2022 - 01.2026
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted customers in selecting products by providing knowledgeable recommendations and support.
- Trained new team members on customer service protocols and operational procedures to ensure consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Truck Loader
UPS
Highlands Ranch, CO
10.2022 - 11.2022
- Followed safety protocols while handling hazardous materials.
- Streamlined loading procedures, reducing turnaround time for vehicle dispatches.
- Monitored package quality during loading to prevent damage or loss.
Education
High School Diploma -
Sky View Academy
Highlands Ranch, CO2021
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
Timeline
Customer Service Representative
Home Depot
11.2022 - 01.2026
Truck Loader
UPS
10.2022 - 11.2022
Volunteer
Camp Dagget
High School Diploma -
Sky View Academy