ZACHARY SINGLETON
Aubrey,TX
Summary
A multifaceted professional with comprehensive experience spanning transportation, shipping, and supply chain operations management, operations management. Expertise in streamlining delivery processes, optimizing shipping processes, and spearheading operational improvements. Proven track record in leading diverse teams, ensuring safety, and driving organizational growth.
Overview
3
3
years of professional experience
Work History
Shipping Manager
Hello Fresh
03.2023 - Current
- Managed day-to-day logistics operations, monitoring outgoing shipments and overseeing consistent completion to departure times.
- Worked with department counterparts to create SOP's to bring structure and alignment across all shifts.
- Assessed accurate and relevant information for fact-based decision making. Which led to creating new shipping lanes to reduce misloaded trailers and retooled the shipping dock to support increased volume week over week.
- Led missort reduction project utilizing data sciene to establish key metrics such as sort accuracy rates, frequency of missorts and processing times. Set benchmarks based on historical data and network standards to ensure reduced missorts and brought the building under network compliance.
- Implemented regular assessments and leveraged the data to identify the patterns that contirbuted to missorts, tracked progress through weekly check-ins on missort compliance, which allowed me to ensure we were making gradual improvements.
- Developed reports, graphs, and presentations summarizing findings from research projects.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Spearheaded new safety initiatives to create an even safer workplace, by working with stake holders such as the MRE and Safety teams to create permanent safety structures and SOPs.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Collaborated with project management teams to Identify and resolve shipping and packaging errors.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Introduced and implemented new shipping software to enhance tracking capabilities and operational efficiency.
- Collaborated with the forecasting and planning team to develop detailed operational plans aligned with expected volume per shift. Utilizing historical data and predictive modeling to forecast future modeling demands accurately.
- Regularly reviewed and adjusted plans based on real-time data to ensure operational efficiency and adaptability to changing circumstances.
Area Operations Manager II
AMAZON
04.2022 - 03.2023
- Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
- Collaborating with multiple departments across shifts to build cross-functional programs that ensured increased productivity
- Built strong operational teams to meet process and production demands.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Developed operating budgets for my department and worked cooperatively with teams to control expenses, and reduce overhead costs.
- Improved productivity initiatives, managing budgets and coordinating scheduling appointments
- Implemented operations training, shift planning, and shift forecasting. Leveraged data analytics to forecast expected volume for future week and prior week planning.
- Communicating results to relevant stakeholders to ensure that we had a standard work in place for the rest of the business to follow
- Created best practices to increase volume and output of total volume. Which in-turn helped us exceed out daily goals.
- Directed daily business operations, promoting efficient processes and workflow. Collected and analyzed data to produce meaningful reports in support of special projects and requests from senior leadership.
- Collaborated with cross-functional teams to develop and implement strategic business plans.
- Supervised financial operations, from budgeting to resource allocation. Performed root cause analysis to identify contributing factors to low volume output.
- Identified and executed operational improvements based on data analytics and feedback. Performed root cause analysis to identify contributing factors to low volume output.
- Successfully reduced operational costs by 12% over two years as Operations Manager.
Area Operations Manager
AMAZON
03.2021 - 04.2022
- Increased manual sort productivity by 10% while simultaneously reducing staffing by 5%
- Coached less experienced Area Managers regarding best-in- class operational methodologies and techniques.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes
- Recruited and trained new managers to enable adherence to common standards and procedures
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Master of Science - Sports Administration
Henderson State University
Bachelor of Science - Sports Management
Henderson State University
Skills
- Customer Relationship Management
- Quality Assurance
- Management Team Building
- Expertise in transportation, shipping, and operations management
- Proven ability to motivate teams and delegate appropriately
- Process Improvements
- Strategic Planning
- Performance Improvements
- Proficient in Microsoft Outlook,Word, and Excel
- Data-driven decision-making and strategic planning
- Performance Tracking
- Inventory Analysis
Affiliations
CPR Heart-saver Certification (AHA) American Heart Association Volunteer Humane Society of Clark County Team Captain- Henderson State University Defensive Lineman
Timeline
Shipping Manager
Hello Fresh
03.2023 - Current
Area Operations Manager II
AMAZON
04.2022 - 03.2023
Area Operations Manager
AMAZON
03.2021 - 04.2022
Master of Science - Sports Administration
Henderson State University
Bachelor of Science - Sports Management
Henderson State University
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