Account Manager/Lead Repair Specialist
MedSource Surgical Solutions
Houston, Texas
02.2013 - 03.2022
- Created and delivered in-depth sales presentations to potential customers.
- Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
- Trained newly hired talent to fill key positions and maximize productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help the hospital staff by providing specialized in-service training.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provide In-Service trainings to customer staff.
- Kept detailed records of progress, parts and timelines for accurate records.
- Developed sales strategies and comprehensive understanding of customers' business models.
- Acted as main point of contact in matters relating to client concerns and needs.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed strategic growth plans for new and existing customers.
- OR experience