ZACHARY SPENCER
Dover,NH
Summary
Dedicated and versatile, reliable professional with a proven track record in social media management, cashier front-end coordination, and subrogation debt collection. Skilled in developing engaging social media content, optimizing customer service experiences, and navigating complex debt recovery processes. Adept at multitasking, problem-solving, and driving results across diverse roles.
Overview
11
11
years of professional experience
Work History
Paralegal Assistant / Collections Specialist
Randall. L Pratt Law Firm /
05.2024 - Current
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
Social Media Manager
Reunion, Zena Foster, Hines & Young, Serum Doctor
06.2022 - Current
- Used editing and graphic design tools to create content and visuals for social channels.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
Front End Supervisor
TJX Companies
07.2018 - Current
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Subrogation Specialist
Credit Collection Services
01.2023 - 02.2024
- Reviewed and evaluated subrogation claims to determine potential recovery opportunities.
- Evaluated incoming requests from other departments regarding potential subrogation opportunities.
- Analyzed medical records, bills, and other related documents to identify liability issues.
- Utilized advanced problem-solving techniques to resolve disputes quickly and effectively.
- Assisted in the development of strategies for successful resolution of subrogation cases.
- Researched legal databases to obtain relevant information regarding statutes of limitation and jurisdictional requirements.
CSA Support Specialist
Credit Collection Services
05.2015 - 01.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed phone calls to verify consistency, quality and compliance.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Participated in conferences related to collection trends or organizational developments.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Assisted supervisors with tasks and helped fill in when supervisors were absent.
- Helped build moral and assisted with monthly contests.
Customer Service Agent
Credit Collection Services
09.2014 - 05.2015
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Developed strategies to collect past due payments and minimize losses on bad debts.
Cashier / Toys Sales Associate
Walmart
11.2013 - 07.2014
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Spruce Mountain High School
Jay, ME06-2013
Skills
- Effective communication abilities
- Paralegal support
- Writing and editing
- Scheduling/Planning
- Recruitment and hiring
- Negotiation
- Cash Handling
- Customer Service
- Sales expertise
- Time management skills
- Reliability
- Team building
- Supervise/Training
- Problem-solving abilities
Accomplishments
Motivated graduate of the 2018 Seeking Advancement in Leadership (S.A.I.L) program with a focus on Continuous Career Success. Equipped with leadership skills and a commitment to professional growth. Eager to apply knowledge and drive towards achieving organizational objectives. (CCS Companies)
Timeline
Paralegal Assistant / Collections Specialist
Randall. L Pratt Law Firm /
05.2024 - Current
Subrogation Specialist
Credit Collection Services
01.2023 - 02.2024
Social Media Manager
Reunion, Zena Foster, Hines & Young, Serum Doctor
06.2022 - Current
Front End Supervisor
TJX Companies
07.2018 - Current
CSA Support Specialist
Credit Collection Services
05.2015 - 01.2023
Customer Service Agent
Credit Collection Services
09.2014 - 05.2015
Cashier / Toys Sales Associate
Walmart
11.2013 - 07.2014
High School Diploma -
Spruce Mountain High School
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