Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Tartera

Naples,FL

Summary

Dynamic barista and shift lead at Bad Ass Coffee, skilled in multitasking and customer engagement. Successfully trained new staff, enhancing team performance and customer satisfaction. Proven ability to thrive in fast-paced environments while fostering strong relationships with patrons, ensuring repeat business and a welcoming atmosphere.

Overview

9
9
years of professional experience

Work History

Barista/Shift Lead

Daniel Guimond
10.2021 - Current
  • Provided training and mentorship to new baristas on product knowledge, cash handling, and customer service techniques.
  • Delegated tasks among team members based on individual strengths, experience level, and workload.
  • Handled an extremely fast paced environment, able to multitask and give commands when needed.
  • Regularly ran busy shifts with few crew members present.
  • Developed strong relationships with regular customers, often having them return.

Waiter

Andrew Cusumano
03.2016 - 07.2019
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

Lely High School
Naples, FL

Skills

    Charismatic and good with customers

    Great at multitasking and strong ability to handle fast paced work environments

    Work well with others, able to listen and learn or give direction when appropriate

Timeline

Barista/Shift Lead

Daniel Guimond
10.2021 - Current

Waiter

Andrew Cusumano
03.2016 - 07.2019

Lely High School

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Zachary Tartera