Shaylen Gaines
Taylor,MI
Summary
I'm hardworking, driven, & willing to compromise for the sake of my team. Plenty of experience training new employees & monitoring their growth. I've formed great connections with my customers, & offered my problem solving skills helping them work through any complaints. I've gotten along with all my coworkers & management extremely well, & I'm now looking for the next step in my career!
Overview
3
3
years of professional experience
Work History
Barista/Shift Lead
Biggby Coffee
Dearborn, MI
07.2023 - Current
- Supervised daily operations, ensuring efficient workflow and exceptional customer service.
- Trained new baristas on beverage preparation techniques and company standards.
- Managed inventory levels, coordinating timely replenishment of supplies and products.
- Implemented process improvements to enhance beverage quality and service speed.
- Conducted regular training sessions to ensure compliance with health and safety regulations.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
Education
High School Diploma -
Taylor High School
Taylor, MI05-2025
Skills
Barista training
Cash handling proficiency
Cleanliness standards
Espresso machine operation
Promotional strategies
POS system operation
Food safety compliance
Critical thinking
Task delegation
Opening and closing procedures
Service training
Connecting With Customers
Dedication
Problem Solving
Team Work
Timeline
Barista/Shift Lead
Biggby Coffee
07.2023 - Current
High School Diploma -
Taylor High School