Madison Mattson
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 7 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
7
7
years of professional experience
Work History
Barista/Shift Lead
Biggby Coffee
02.2017 - Current
As a barista, my responsibilities included making drinks, bragels, and cleaning for our nighttime/morning routines.
As a shift lead, my responsibilities included making drinks, bragels, cleaning, handling customers, handling cash
Store Lead/manager
Biggby Coffee
04.2021 - 04.2023
As store lead/manager, I learned how to do scheduling, banking, ordering. I did a lot of the interviewing, hiring, and training.
- Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement or growth opportunities.
- Increased average transaction value through strategic product placement and upselling techniques.
Education
No Degree -
Rockford High School
Rockford, MISkills
- Barista Training
- Cash handling proficiency
- Cleanliness standards
- Espresso machine operation
- Shift Scheduling
- Supply Ordering
- POS System Operation
- Food Safety Compliance
- Cash Handling
- Staff Management
- Food and Beverage Service
- Opening and closing procedures
- Microsoft Excel
- Payment Acceptance
- Recipes and menu planning
- Sanitizing understanding
baking
I enjoy baking cookies and I hope one day I can start selling them and incorporating different ingredients.
Additional Information
I am a new mom, my son will be a year old come this December. I am trying to start a life for us and to look more further into the future and how to better care for him and his needs. This year I will be hopefully attending online classes through GRCC for social work and maybe a little dabbling in their photography program. Further more, I would like to advance my baking skills along with getting more into soap/scrub/candle making again. Going off of those, I would potentially love to start a small business surrounding them.
I would also like to tell you a little about myself. I will admit, meeting me at first, I am a little shy and it takes some time to warm up to everyone. I am really friendly once I get to know others on a more personal level. I feel as if I am a hard worker and very dedicated. I am willing to take the time to learn new skills from new jobs as I have only worked at one really for most of my life.
Timeline
Store Lead/manager
Biggby Coffee
04.2021 - 04.2023
Barista/Shift Lead
Biggby Coffee
02.2017 - Current
No Degree -
Rockford High School