Summary
Overview
Work History
Education
Skills
Relevant Trainings
Timeline
Generic

Zachary Telly

Grand Rapids

Summary

A dynamic and dedicated MSW student at GVSU with experience as an Intern and Residential Crisis Counselor at The Bridge of Arbor Circle. Skilled in client advocacy, I excel in team collaboration and active listening. Passionate about empowering at-risk youth, I effectively encourage the completion of service plan goals that enhance individual well-being and stability.

Overview

2
2
years of professional experience

Work History

Residential Crisis Counselor (RCC)

The Bridge of Arbor Circle
08.2024 - Current
  • Practice the required competencies of social workers under the NASW Code of Ethics.
  • Provide direct support and resources to clients, ensuring individual needs are met with empathy and professionalism.
  • Collaborate with a multidisciplinary team to develop effective service plans and interventions.
  • Gain hands-on experience while interacting with at risk and diverse youth ages 10-17, assisting in providing temporary safe shelter and intervention for them.
  • Develop skills in listening to and interacting with fellow interns, support staff, and youth to obtain experience and knowledge of assisting in the area of housing instability.
  • Research policy affecting the homeless population, especially homeless and at risk youth, within the Western Michigan area and state of Michigan.

Student Receptionist

Grand Valley CECI Undergraduate Advising Center
08.2023 - Current
  • Develop strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
  • Promote a positive campus culture by serving as an accessible and approachable resource for students at the advising center.
  • Enhance student knowledge of processes by providing personalized academic guidance and support.
  • Practice clear communication between faculty, staff, and students by serving as the primary point of contact in the reception area.
  • Confirm appointments, communicate with clients, and update client records.

Volunteer

Meals on Wheels Western Michigan
08.2023 - 04.2024
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running programs by helping with organization distribution.
  • Used strong interpersonal communication skills to convey information to others.
  • Provided quality nutrition services in a supportive environment to promote the health and independence of older adults.

Education

Bachelor of Social Work - Minor- Women And Gender Studies

Grand Valley State University
Allendale, MI
04-2025

Skills

  • Team collaboration
  • Conflict/Crisis resolution
  • Active listening
  • Client advocacy
  • Professional documentation and communication skills
  • Safety and Treatment Planning

Relevant Trainings

  • Empathy & Compassion
  • Empathy & Compassion
  • Empathy & Compassion
  • "Appeals and Grievances" training; "Corporate Compliance" training; "Cultural Competence" training; "HIPAA" training; "Limited English Proficiency" training; "Advanced Directives" training; "Emergency Preparedness" training; "Intro to Trauma Informed Care" training; "Person Centered Planning" training; "Standard Precautions (Communicable Disease)" training; "Recipient Right" training; "Introduction to Human Services" training; " Person Centered Planning and Self-Determination" training on the Lakeshore Trainings website in August 2024, and again in January 2025. I further completed an online "Human Trafficking for Social Workers: A Licensing Requirement" training with Diana Lamphiere in February 2025.
  • "Bridge Treatment Plan" training with Bridge therapist Lindsay Gomez and Arbor Circle's "Principles training" with Evan Wing (trauma-informed care, client-centered planning, youth empowerment) in-person in October 2024.

Timeline

Residential Crisis Counselor (RCC)

The Bridge of Arbor Circle
08.2024 - Current

Student Receptionist

Grand Valley CECI Undergraduate Advising Center
08.2023 - Current

Volunteer

Meals on Wheels Western Michigan
08.2023 - 04.2024

Bachelor of Social Work - Minor- Women And Gender Studies

Grand Valley State University

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Zachary Telly