Zachary Thomas

Technical Skills:

• Software: Microsoft Office Suite (Word, Excel, Outlook, Teams), Web Browsers (Chrome, Safari, Edge), Antivirus & Security Software (McAfee, Norton, Sophos), VPN & Network Connection Software.
• Remote Access Tools: TeamViewer, AnyDesk, Chrome Remote Desktop.
• Ticketing Systems: Extensive experience with Zendesk.
• Operating Systems: Windows (various versions), macOS, Linux (basic), Mobile OS (iOS, Android).

Responsibilities:

• Provided technical support for software, hardware, and network connectivity issues.
• Diagnosed and resolved system errors, application malfunctions, and connectivity problems.

• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
• Monitored clients' overall health and well-being and noted significant changes
• Installed, updated, and maintained all computer systems in the facility
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
• Administered medication while keeping an up-to-date record