Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Thompson

San Marcos

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Timberland Factory Store
07.2020 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Sales Floor Supervisor

Timberland Factory Store
11.2015 - 07.2020
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Set sales goals and tracked progress using StoreForce.

Sales Associate

Timberland Factory Store
08.2014 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

GameStop
12.2008 - 07.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

GED -

San Jacinto College District
Pasadena, TX
07.2010

Skills

  • Staff Management
  • Sales Expertise
  • Employee Scheduling
  • Sales and Marketing
  • Goals and Performance
  • Manage Budgets

Timeline

Assistant Store Manager

Timberland Factory Store
07.2020 - Current

Sales Floor Supervisor

Timberland Factory Store
11.2015 - 07.2020

Sales Associate

Timberland Factory Store
08.2014 - 11.2015

Sales Associate

GameStop
12.2008 - 07.2010

GED -

San Jacinto College District

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Zachary Thompson