Zachary Thornsberry
Howe,IN
Summary
Dedicated Service Porter with strong organizational skills and a proven track record in enhancing customer experiences. Recognized for teamwork and problem-solving abilities, contributing to operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Service Porter
Don Ayres Honda
Fort Wayne, IN
08.2025 - Current
- Assisted customers with vehicle drop-off and pick-up procedures, ensuring a smooth service experience.
- Maintained cleanliness and organization of service areas, contributing to overall operational efficiency.
- Collaborated with technicians to prepare vehicles for repairs, enhancing workflow and reducing wait times.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly and professionally.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Performed cleaning and maintenance duties as directed.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
Support Staff Member
Lutheran Outdoor Ministries Center
Howe, IN
05.2025 - 08.2025
- Assisted in daily operations and maintenance of facility grounds and equipment.
- Supported event setups, ensuring all materials were organized and accessible.
- Maintained cleanliness of common areas, enhancing visitor experience and safety.
- Utilized inventory management systems to track supplies and equipment availability.
- Helped prepare meals for staff and campers
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
Intern
Lagrange, IN
08.2024 - 01.2025
- Contributed to law enforcement initiatives and community safety at Lagrange County Sheriff's Department.
- Acquired knowledge of facility protocols, including door operations and inmate monitoring procedures, to enhance security and safety.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Education
Associate of Science - Automotive Technology
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2027
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Quick learner
- Strong work ethic
- Safe driving
- Goal oriented
- Facility cleaning
- Vehicle maintenance
- Trash pickup
- Customer engagement
- Janitorial duties
- Vehicle detailing
- Vehicle inspection and transport
- Clean driving record
- Customer service
Timeline
Service Porter
Don Ayres Honda
08.2025 - Current
Support Staff Member
Lutheran Outdoor Ministries Center
05.2025 - 08.2025
Intern
08.2024 - 01.2025
Associate of Science - Automotive Technology
Ivy Tech Community College of Indiana