Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Trahan

Chalmette,,LA

Summary

Driven professional with a background in high-stakes environments, including MedVet New Orleans and the United States Navy. Excelled in roles requiring technical knowledge and exceptional customer service, achieving high performance benchmarks and maintaining readiness under pressure. Skilled in internal communications and schedule management; consistently delivering results beyond expectations.

Overview

11
11
years of professional experience

Work History

Communications Specialist/Lead CSR

MedVet New Orleans
06.2018 - Current
  • Facilitates smooth daily operations by answering incoming calls, directing inquiries, and conveying messages for staff as needed.
  • Providing compassionate support in er setting for clients faced with difficult end-of-life decisions by establishing trust.
  • Effective data transfer of all previous pet records into company software.
  • Ensures client satisfaction by Proficiently scheduling appointments and managing patient referrals.

Doctor/Scheduling Coordinator

MedVet New Orleans
10.2018 - 03.2019
  • Managed staff Oncologists/Cardiologist scheduling and diagnostic updates as needed.
  • All secretarial duties including but not limited to managing departmental email and prescription refill requests.
  • Maintained clean and professional office setting.
  • Often assisted customers service representatives and or technicians as needed.
  • Manages Microsoft Teams Channel within hospital network.

Aviation Ordnanceman

United States Navy, USN
06.2013 - 09.2016
  • Worked closely with crew to adapt to intense ever changing dangerous environments.
  • Secured, inspected, packaged, stored, handled and processed weapons shipments.
  • Improved and ensured accuracy in munitions tracking by maintaining detailed records of all ordnances received, stored, issued, and expended.
  • Prepared, reviewed, maintained and inspected in compliance with directives and reports.
  • Managed $10million + in assets, which included vehicles, weapons, materials and Aircraft equipment.

Education

Graduated General Studies Class of 2013 -

Chalmette High School
Chalmette, LA

Skills

  • PC Literacy
  • Attention to Detail
  • Communication
  • Strategic Thinking
  • Multitasking
  • Resourceful
  • Teamwork

Timeline

Doctor/Scheduling Coordinator

MedVet New Orleans
10.2018 - 03.2019

Communications Specialist/Lead CSR

MedVet New Orleans
06.2018 - Current

Aviation Ordnanceman

United States Navy, USN
06.2013 - 09.2016

Graduated General Studies Class of 2013 -

Chalmette High School

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Zachary Trahan