Sarrah A. Carmona
DENTON,TX
Summary
Detail-oriented Fulfillment Lead with a proven track record in high-demand environments, recognized for reliability and a robust work ethic. Expertise in fostering clear communication between customers and team members to consistently exceed client expectations. Diligent in overseeing warehouse operations, inventory organization, and order fulfillment, while demonstrating exceptional time management and problem-solving skills. Committed to driving organizational goals forward through effective teamwork and continuous improvement.
Overview
25
25
years of professional experience
Work History
Fulfillment Lead
Walts TV
Coppell, TX
08.2022 - Current
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Provided guidance and support to team members in order to meet daily goals.
- Identified opportunities for cost savings through improved operational efficiencies.
- Resolved customer complaints regarding delivery issues or discrepancies in orders promptly and professionally.
- Read orders to verify attributes and quantities of merchandise.
- Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Facilitated communication between cross-functional teams within the organization.
- Maintained records of inventory levels, stock movements, and customer orders.
- Coordinated with warehouse staff to ensure timely shipment of products.
- Compared merchandise invoices to items actually received.
- Identified opportunities for cost savings through process optimization initiatives.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Investigated any discrepancies between actual shipments versus what was ordered by the customer.
- Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Developed strategies for efficient order fulfillment processes and procedures.
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Issued supplies, materials and products to team members based on information from requisitions.
- Organized workflow to ensure all orders were processed accurately and on time.
- Reorganized teams and workflows to meet changing conditions and company targets.
- Weighed and measured products and materials to meet regulatory requirements.
- Managed relationships with customers and carriers to ensure smooth delivery operations.
- Tracked outgoing orders to provide shipping status to customers.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Created detailed reports summarizing operational performance against established goals.
- Analyzed data from reports to identify areas of improvement in order processing efficiency.
- Developed workflows that optimize labor costs while maintaining high quality standards.
- Tracked inventories and input equipment counts into warehouse databases.
- Evaluated associate performance according to company requirements and developed improvement plans.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Collaborated with other departments to develop long-term solutions that improve customer service experience.
- Used handheld scanners to key in data for packages.
- Selected products and items from shelves and pallets for customer orders.
- Trained new employees regarding warehouse procedures and standards.
- Entered new orders into system and maintained accurate daily logs and permanent records.
- Analyzed trends in customer demand patterns in order to forecast future needs more accurately.
- Implemented software tools that automate manual tasks related to order fulfillment activities.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Conducted regular training sessions for new hires on order fulfillment systems and procedures.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
Cell Phone Tech
Assurant
Lewisville, TX
11.2021 - 02.2022
- Function Testing: Tested refurbished iPhones and Samsung Galaxy phones to ensure functionality of the device
- Cosmetic Inspection: Checked devices for cosmetic damage to screens, phone casings, camera lenses etc
- Inventory Management: Moved inventory to new locations while assigning the new locations through the system on a computer
- Quality Assurance
Warehouse Clerk/Customer Service Rep
Crossdocking & Warehouse Systems
Eagle Pass, TX
06.2020 - 12.2020
- Shipping
- Receiving
- Filing
- Data Entry
- Customer Service (JASA & Modelo)
- Customer Reports
- Dispatch
- Loading and Unloading Entries
- Fulfill customer orders in accordance with customer's specific needs and quality assurance standards
- Invoices
- Corresponded with establishment representatives to rectify problems, such as damages, shortages and nonconformance to specifications
- Recorded shipment data for reporting, accounting and recordkeeping purposes
- Examined shipment contents and compared with manifests, invoices and orders to verify accuracy
- Prepared work orders, bills of lading and shipping orders to route materials
- Provided efficient and courteous service to customers (JASA & MODELO) at all times
Reliability Specialist
Group O
Fort Worth, TX
11.2018 - 05.2019
- Data Entry
- Shipping
- Receiving
- Filing
- Document Prep
- Customer Service (ATT&T)
- Function/CPI Testing in accordance with customer's quality standards and specifications
- (AT&T)
- X-Ray Imaging of Cell Phones to inspect for damaged soldering, loose internal components
- RF Testing in accordance with customer specifications for quality assurance
- WPC/WPI Testing to determine water resistance of devices
- Destructive Testing and Inspection of FAI devices to prepare lots for production
- Customer Support in relation to order status, shipping status and FAI status
Order Setup Specialist Lead
Mayday Mfg.
Denton, TX
08.2015 - 09.2018
- Data Entry
- Inventory Management
- Document Control
- Customer Service Concerns
- Generated reports for metrics and production reports for customer orders
- Document Prep for customer orders
- Assessed and prepared instructions for packaging and handling of orders in accordance with customer's specifications and quality assurance standards
- Tracking progress of customer orders via Made 2 Manage
- Performed quality assurance tests on products for conformance with specifications
- Stored products and materials in correct locations to reduce item losses
- Communicated production deadlines and goals to staff members to increase team productivity
- Answered client calls regarding product concerns, return policies and replacements
- Investigated Non-Conformance Reports for orders rejected by customers
- Handled email correspondence between various departments at the company and the customers
- Handled training of order specialists, pickers, and packers
- Reported damaged and defective products to supervisor
- Prepared FAIs for Source Inspection
- Prepared Documents for Source Inspection
- Prepared Parts for Source Inspection
- Configured operating systems to meet customer specifications including Windows 7, 8, 10 and Mac OS X.
- Classified defects from finished orders for record tracking and statistics.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Group Lead/Packager
Woodstream
Denton, TX
11.2014 - 07.2015
- Packaging
- Logistics
- Order verification
- Shipping
- Receiving
- Data Entry
- Material Prep for packaging
- Filing
- Training of packagers
- Updated inventory counts with RF scanner and reported low-stock items or shortages
- Kitting
- Pallet Assembly
Shift Leader
La Mexicana
Denton, TX
03.2012 - 10.2014
- Quality Assurance in accordance with health codes
- Inventory Management
- Daily Deposits
- Training
- Data Entry
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels
- Managed inventory levels and minimized loss, following company systems and guidelines
- Oversaw shift operations to create quality products that met company standards
- Shared customer feedback to improve operations and build brand loyalty
- Used company tools and resources to train employees
- Contributed to profit goals by staying within company guidelines and targets
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Prepared end-of-shift reports for management review and approval
Shift Leader
Jack in the Box
Denton, TX
06.2001 - 09.2002
- Shared customer feedback to improve operations and build brand loyalty
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Contributed to profit goals by staying within company guidelines and targets
- Complied with company standards and policies, setting example for team members
- Used company tools and resources to train employees
- Participated in leadership meetings to develop new policies and procedures
- Managed inventory levels and minimized loss, following company systems and guidelines
- Oversaw shift operations to create quality products that met company standards
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Prepared end-of-shift reports for management review and approval
- Quality Assurance Checks
Shift Leader
Taco Cabana
Lewisville, TX
02.2000 - 05.2001
- Received product deliveries and moved materials to designated workplace locations
- Set performance goals for staff members and helped teams meet important deadlines
- Notified employees of policy and procedure changes to promote overall compliance
- Organized workflow tasks to prevent downtime and production gaps
- Coordinated employee schedules according to availability and approved shift changes
- Taught company procedures to new employees and increased progress by identifying areas of weakness
- Tracked company inventory and noted item shortages for future product orders
- Inspected work environment for health and safety hazards and reported findings to manager
- Delegated tasks to team members according to individual strengths
- Quality Assurance
- End of Day Reports
- Deposits
Education
Associate in Applied Science (A.A.S) - Criminal Justice
Tarrant County College District
Fort Worth, TX12.2023
Skills
- Organizational Skills
- Effective Communication
- Problem-Solving
- Quick Learner
- Memory Retention
- Task Analysis
- Multitasking
- Self-Motivation
- Interpersonal Skills
- Data Entry
- PC Literacy
- Typing Speed
- Math Skills
- Problem-Solving Abilities
- People Skills
- Customer Satisfaction
- Detail Oriented
- Inventory Management
- Customer Communications
- Quality Assurance
- Document Control
- Inspection skills
- Logistics planning
- Order confirmation
- Warehouse operations
- Inventory monitoring
- RF device usage
- Shipping coordination
- Returns handling
- Order pulling
- Inventory error correction
- Shipment preparation
- Team collaboration
- Order picking
- Record keeping
- Inventory management
- Time management
- Order verification
- Work order processing
- Warehouse management
- Cycle counting
- Inventory forecasting
- Shipping and receiving
- Barcode scanning
- Inventory reporting
- Inventory tracking software
- ERP systems proficiency
- Audit counts
- Regulatory compliance
- Ordering supplies
- Shipping and receiving support
- Systems and software expertise
- Inventory organization
- Warehouse organization
- Inventory tracking
- Basic math
- Inventory control
- Order management
- Customer service
- Quality procedures
- Discrepancy investigation
- Order fulfillment
- Reliable and punctual
- Rule enforcement
- Performance improvement
- Strategic thinking
- Coaching and mentoring
- Budget administration
- Corrective action planning
Awards
- National Honor Society PTK-Beta Chi Zeta, 2020-Present
- Honor's List at TCCD, Spring 2021
- Dean's List at TCCD, Spring 2022
Languages
- English, Fluent: Read, Speak, Write
- Spanish, Fluent: Read, Speak, Write
Greatest Skills
- My ability to organize my work so that I can complete tasks on time and in accordance with production goals.
- My ability to communicate effectively both verbally and in written communications to fellow teammates, leads, supervisors and customers.
- My ability to find solutions to problems as they arise.
- My ability to learn new tasks quickly.
- My ability to retain an extensive amount of new information in my memory.
- My ability to analyze tasks and determine the safest, most effective, and fastest way to perform them while still adhering to company standards/procedures as well as the standards and specifications of the customers.
- My ability to multitask proficiently with little to no errors.
- My ability to stay on task with no supervision.
- My Ability to get along extremely well with others.
Accomplishments
- National Honor Society PTK-Beta Chi Zeta (2020-Present)
- Honor’s List at TCCD-Spring 2021
- Dean’s List at TCCD-Spring 2022
Languages
Spanish
Native/ Bilingual
Timeline
Fulfillment Lead
Walts TV
08.2022 - Current
Cell Phone Tech
Assurant
11.2021 - 02.2022
Warehouse Clerk/Customer Service Rep
Crossdocking & Warehouse Systems
06.2020 - 12.2020
Reliability Specialist
Group O
11.2018 - 05.2019
Order Setup Specialist Lead
Mayday Mfg.
08.2015 - 09.2018
Group Lead/Packager
Woodstream
11.2014 - 07.2015
Shift Leader
La Mexicana
03.2012 - 10.2014
Shift Leader
Jack in the Box
06.2001 - 09.2002
Shift Leader
Taco Cabana
02.2000 - 05.2001
Associate in Applied Science (A.A.S) - Criminal Justice
Tarrant County College District