Zachary Underwood

• Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
• Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
• Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall organizational performance metrics.
• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

• Providing comprehensive holistic patient centered care to UAB’s Highland campus; which includes Ortho, Geriatrics, and 3 hospitalist floors.
• Charge trained and able to take six patients while charging.
• Monitor, record, and report symptoms/changes in patient conditions.
• Following the policies and guidelines of UAB
• Maintain accurate detailed reports and records.
• Record patient’s medical information and vitals.
• Modify patient care plans as indicated by patient’s responses and conditions.
• Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care.

• Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Prevented complications in critical situations by promptly recognizing symptoms and initiating appropriate interventions.
• Safeguarded patient privacy rights through diligent compliance with HIPAA regulations during all interactions with medical records and personal information.
• Providing exceptional holistic care to patients and their families.
• Maintained strict adherence to infection control protocols, ensuring a safe environment for patients and colleagues alike.
• Reduced medication errors through meticulous administration and documentation of medications, treatments, and IV therapies.
• Improved patient outcomes by diligently monitoring vital signs and adjusting treatment plans accordingly.

• Providing care to patients and their families in a clinical setting.
• Working directly with a provider in their clinic.
• Facilitate efficient and quality room assignment and turnover.
• Maintain accurate detailed reports and records.
• Record patient’s medical information and vitals.

Instruct patients and families on topics such as health education, disease prevention, and health improvement programs.

• Trained new team members by relaying information on company procedures and safety requirements.
• Prepare patients for and assist with examinations and treatments.
• Prepare rooms, sterile instruments, equipment, or supplies, and ensure that stock supplies are maintained.

• Providing comprehensive holistic patient centered care to geriatric patients and their families.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.