Zachary Vandermeulen
Itasca,IL
Summary
Dynamic leader and adept problem-solver with a proven track record at 390 Golf Experience, enhancing operational efficiency and customer satisfaction. Excelled in mentoring over 20 employees, leveraging strong interpersonal skills and proficient computer abilities to drive revenue and foster a loyal client base.
Overview
3
3
years of professional experience
Work History
Shift Leader
390 Golf Experience
Wood Dale, IL
10.2024 - Current
- Responsible for overseeing all Top Tracer, POS, and Ball Picker responsibilities on shift.
- Monitor employee performance and provide constructive feedback, recognizing good work, and addressing any issues or concerns.
- Ensure that customers receive excellent service, addressing any complaints or issues that may arise during the shift.
- Quickly address any operational challenges that occur during the shift, developing solutions, and implementing necessary changes.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Head Barback
Parlay Sports Bar and Grill
Wood Dale, IL
12.2023 - Current
- Assigned responsibilities to other barbacks to maintain the schedule and ensure efficient operations.
- Tended over 25 golf bays while keeping up with the needs of the inside bar.
- Restocked and replenished over 1,000 items for the bar to function.
- Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Custodian
390 Golf Experience
Wood Dale, IL
10.2022 - 12.2023
- Maintained accountability for building keys, master keys, and access cards.
- Before opening, I vacuumed and mopped the floors, and wiped and dusted the furniture to maintain a clean store appearance.
- Checked and stocked over 100 pieces of inventory throughout the facility to meet expected demands.
Top Tracer Attendant/POS/Ball Picker
390 Golf Experience
Wood Dale, IL
09.2021 - 12.2023
- Conducted point-of-sale transactions with thousands of customers in person and over the phone.
- Greeting thousands of customers promptly and professionally, and asking detailed questions to determine needs quickly.
- Answered product questions with up-to-date knowledge of sales and store promotions, leading to thousands of dollars in revenue.
- Lead trainer of over 20 new employees by imparting knowledge of specific store tasks and policies.
- Promoted and advertised sales, discounts, and special promotions to generate revenue, and built a 50+ client loyalty base.
- Stocked and replenished over 50 different pieces of merchandise according to store merchandising layouts.
- I answered thousands of customers' questions and provided information on store procedures or policies.
- I have thoroughly cleaned the field, removed all balls, and restocked all dispensers for our guests' convenience.
Education
Diploma -
Lake Park High School
Roselle, IL05.2025
Associate in Arts - Business
College of Dupage
Glen Ellyn, IL01.2025
Skills
- Lead Trainer
- Mentor
- Problem Solver
- Customer Service Skills
- Adaptability
- Strong Interpersonal Skills
- Proficient Computer Skills
- Professional appearance
Timeline
Shift Leader
390 Golf Experience
10.2024 - Current
Head Barback
Parlay Sports Bar and Grill
12.2023 - Current
Custodian
390 Golf Experience
10.2022 - 12.2023
Top Tracer Attendant/POS/Ball Picker
390 Golf Experience
09.2021 - 12.2023
Diploma -
Lake Park High School
Associate in Arts - Business
College of Dupage
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