ZACHARY WALTERS
Pendleton,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Self-motivated with strong interpersonal skills.
Overview
21
21
years of professional experience
Work History
Server
Buca Di Beppo
Indianapolis, IN
07.2024 - Current
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
DC Team Member
TRACTOR SUPPLY DISTRIBUTION CENTER
Pendleton, IN
05.2022 - 07.2024
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
Delivery Driver
FED EX GROUND
Indianapolis, Indiana
10.2020 - 03.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Server/Bartender/Service Manager
DARDEN RESTAURANT
Indianapolis, Indiana
10.2004 - 10.2020
- Consistently provided professional, friendly and engaging service
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
- Responsible for all front-of-the house operations, managed staff who gave service to customers and allocated all opening and closing duties
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within, Consistently provided professional, friendly and engaging service
- Provided exceptional service to high volume of daily customers
Marketing Consutant
HOME ADVISOR
Indianapolis, Indiana
01.2016 - 02.2017
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Advised on development of new service and product offerings to increase shares in emerging markets.
- Created and provided marketing material to meet business needs.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
Accounts Receivable
DUKE ENERGY
Noblesville, Indiana
05.2014 - 01.2016
- Effectively managed a high-volume of inbound and outbound customer calls
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Monitored payments due from clients and promptly contacted clients with past due payments
- Researched and resolved accounts payable discrepancies
- Met all customer call guidelines including service levels, handle time and productivity.
Education
High School Diploma -
Highland High School
Anderson, IN05.2004
Skills
- Efficiency and Time Management
- Attention to Detail
- Verbal and Written Communication
- Customer Service
- Problem-Solving
- Dependability and Honesty
Timeline
Server
Buca Di Beppo
07.2024 - Current
DC Team Member
TRACTOR SUPPLY DISTRIBUTION CENTER
05.2022 - 07.2024
Delivery Driver
FED EX GROUND
10.2020 - 03.2022
Marketing Consutant
HOME ADVISOR
01.2016 - 02.2017
Accounts Receivable
DUKE ENERGY
05.2014 - 01.2016
Server/Bartender/Service Manager
DARDEN RESTAURANT
10.2004 - 10.2020
High School Diploma -
Highland High School