Hi, I’m
ZACHARY WASKOWIAK
Austin,TX
Summary
Enthusiastic sales professional looking to break into the tech industry, and make a big impact. Offering proven track record of utilizing consultative sales methods to overcome objections, develop long-term business relationships, and ultimately, lead to company growth.
Overview
7
years of professional experience
Work History
Wells FargoSan Antonio, Texas
Mortgage Consumer Direct Sales Consultant
10.2020 - Current
Job overview
- Conducts interviews with prospective clients in order to analyze financial and credit data, determine member financing objectives, advise members of product/pricing, and gather any additional required information
- Collaborates with and facilitated communications between borrowers and lender(s) to obtain ideal loans for home purchases.
- Assesses clients' financial data to determine loan suitability.
- Maintains pipeline of over 100 active leads daily
- Consistently follows up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Uses consultative sales approach to understand customer needs and recommend relevant offerings.
Vue RooftopIowa City, IA
Lead Server
10.2017 - 06.2021
Job overview
- Implemented monthly meetings with management/ peers to discuss necessary changes needed to generate more sales/guarantee customer satisfaction
- Performed exceptional service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Awarded employee for month of 5+ times
Etre Restaurant GroupIowa City, IA
Server/Bartender/Host
01.2016 - 10.2017
Job overview
- Consistently provided professional, friendly, and engaging service to all customers
- Routinely supported other areas outside of dining room when needed, including answering telephones, assisting kitchen staff with food preparation, etc.
- Assisted management with organizing all funds/receipts from daily transactions so they could be easily found at later time.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
University of Iowa
Bachelor of Arts from Psychology, English
05.2018
Skills
- Flexible and Adaptable
- Quick and eager learner
- Fantastic customer service skills
- Network Development/ Pipeline Retention
Additional Information
- Since gaining employment with current organization, I have consistently been ranked Q1. Internally, this is the highest ranking one can be awarded related to customer satisfaction/ retention
- Recipient on the “Advantage at Iowa” Scholarship, which allowed me to participate in annual leadership and team building exercises
Hobbies
- Watching Real Madrid and Austin FC soccer games
- Exercising
- Cooking
- Going to the Dog Park with my Goldendoodle
Timeline
Mortgage Consumer Direct Sales Consultant
Wells Fargo
10.2020 - Current
Lead Server
Vue Rooftop
10.2017 - 06.2021
Server/Bartender/Host
Etre Restaurant Group
01.2016 - 10.2017
University of Iowa
Bachelor of Arts from Psychology, English
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