Zachary Whitehead
Olympia,WA
Summary
6+ years of experience in the casino industry, adept at money handling and conflict resolution. Proven track record in promoting customer satisfaction and maintaining game integrity. Skilled in accurate data entry and fostering teamwork.
Overview
7
7
years of professional experience
Work History
Table Games Dealer
Lucky Eagle Casino & Hotel
03.2023 - Current
- Used strong understanding of table game's rules and regulations to deal cards accordingly while maintaining a fast-paced and smooth gameplay experience.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Collected and paid out bets accordingly.
- Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
Table Games Dealer
Emerald Queen Casino
08.2022 - 03.2023
- Used strong understanding of table game's rules and regulations to deal cards accordingly while maintaining a fast-paced and smooth gameplay experience.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Collected and paid out bets accordingly.
- Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
Dual Rate Slot Supervisor
Lucky Eagle Casino & Hotel
08.2021 - 08.2022
- Accurately and efficiently entered data of guests into taxport for jackpot winnings and updated MTL's in compliance with Title 31
- Eliminated customer service issues by quickly resolving disputes and correcting problems in a friendly manner.
- Oversaw slot attendants and managed floor assignments, breaks, and team member disputes along with training and evaluations
- Monitored integrity of games and guests in line with Casino regulation and Title 31
- Interacted with guests to promote a positive atmosphere
- Prepared documentation reports and reported status to direct lead supervisor.
Slot Attendant
Lucky Eagle Casino & Hotel
02.2020 - 08.2021
- Listened effectively and used issue resolution skills to efficiently handle all guest complaints and promote brand loyalty.
- Patrolled assigned gaming floor assuring the cleanliness of the area and guest needs met.
- Paid out transactions in a professional and timely manner.
- Connected with guests on personal level to build loyalty.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
Table Games Dealer
Red Wind Casino
02.2019 - 02.2020
- Used strong understanding of table game's rules and regulations to deal cards accordingly while maintaining a fast-paced and smooth gameplay experience.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Collected and paid out bets accordingly.
- Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
Dishwasher
Red Wind Casino
08.2018 - 02.2019
- Washed dishes in a timely manner and put back/organized when finished.
Education
High School Diploma -
Yelm High School
Yelm, WA2018
Skills
- Money handling
- Accurate data entry
- Conflict resolution
- Teamwork and Collaboration
Timeline
Table Games Dealer
Lucky Eagle Casino & Hotel
03.2023 - Current
Table Games Dealer
Emerald Queen Casino
08.2022 - 03.2023
Dual Rate Slot Supervisor
Lucky Eagle Casino & Hotel
08.2021 - 08.2022
Slot Attendant
Lucky Eagle Casino & Hotel
02.2020 - 08.2021
Table Games Dealer
Red Wind Casino
02.2019 - 02.2020
Dishwasher
Red Wind Casino
08.2018 - 02.2019
High School Diploma -
Yelm High School
Similar Profiles
Destiny DemeoDestiny Demeo
Staff Accountant at Lucky Eagle Casino & HotelStaff Accountant at Lucky Eagle Casino & Hotel
Leona MalmbergLeona Malmberg
Slot Lead Supervisor at Lucky Eagle Casino & HotelSlot Lead Supervisor at Lucky Eagle Casino & Hotel
Aaron LoweAaron Lowe
Director of Facilities, EVS, Risk Management at Kickapoo Lucky Eagle Casino HotelDirector of Facilities, EVS, Risk Management at Kickapoo Lucky Eagle Casino Hotel
Oceana EastmanOceana Eastman
Barista at Evergreen EspressoBarista at Evergreen Espresso
Tobiah HullTobiah Hull
Class A CDL Driver at Provisioners WarehouseClass A CDL Driver at Provisioners Warehouse