Zachary Whitis
Westfield,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash/Spark/Uber/Amazon
10.2021 - Current
- Maintained a friendly and courteous demeanor with customers
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
General Clerk II
Serco
12.2021 - 12.2022
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
Date Entry Clerk
Exela Technologies
09.2019 - 07.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
General Clerk II
TDEC
01.2019 - 03.2019
- Followed established procedures to enter and process data correctly.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Data Entry
Conduent
08.2018 - 11.2018
- Completed time-sensitive data entry requests.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Representative
Senture
01.2018 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Increased productivity with proficient touch-typing skills, achieving a high typing speed while maintaining accuracy.
Education
No Degree - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT05.2025
High School Diploma - Customer Service
North Laurel High School
London, KY01.2017
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Time management skills
- Complex Problem-Solving
- Quick Typing
- Multi-tasking Efficiency
Certification
Driver's License
Timeline
General Clerk II
Serco
12.2021 - 12.2022
Delivery Driver
DoorDash/Spark/Uber/Amazon
10.2021 - Current
Date Entry Clerk
Exela Technologies
09.2019 - 07.2020
General Clerk II
TDEC
01.2019 - 03.2019
Data Entry
Conduent
08.2018 - 11.2018
Customer Service Representative
Senture
01.2018 - 07.2018
No Degree - Cybersecurity And Information Assurance
Western Governors University
High School Diploma - Customer Service
North Laurel High School
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