Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Will

Brodheadsville,PA

Summary

Dynamic Field Service Technician with a proven track record at Omnilift, leading teams and dispatching tasks since 2012. Excelled in customer service and troubleshooting, consistently delivering solutions that exceed expectations. Skilled in welding, fabricating, and maintaining high-quality standards, ensuring customer satisfaction and operational excellence.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work History

Field Service Technician

Omnilift
08.2009 - Current
  • Group leader from 2012 to present.
  • Dispatching and assigning various jobs to Technicians.
  • Turret truck installs, various repairs on electric, and propan forklifts.
  • Dock door and dock plate repair.
  • Welding and fabricating.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.


Education

Automotive Technology -

Career Institute of Technology
Easton, PA
09.2000 - 06.2003

High School Diploma -

Easton Area High School
Easton, PA
09.1999 - 06.2003

Skills

  • Problem-Solving
  • Troubleshooting and repair
  • Positive Attitude
  • Field Repairs
  • Customer Service
  • Inventory Management
  • Workflow Management
  • Work Order Management

Timeline

Field Service Technician

Omnilift
08.2009 - Current

Automotive Technology -

Career Institute of Technology
09.2000 - 06.2003

High School Diploma -

Easton Area High School
09.1999 - 06.2003

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Zachary Will