Zachary Woodard
Winter Haven
Summary
My work experience began in 2013. I started as a seasonal retail worker at LEGOLAND Florida. I became a year-round employee in 2015 and became a retail lead after just two years. I worked in that position from 2017 to 2019, where I then transferred to the LEGOLAND Hotel. I was promoted to a front desk leadership during the COVID epidemic and worked in this position until my departure in 2025.
Overview
12
12
years of professional experience
Work History
Hotel Lead
LEGOLAND Florida
Winter Haven
06.2013 - 06.2025
- Addressed customer concerns promptly and professionally.
- Identified areas of improvement in order to maximize efficiency of operations.
- Provided support with day-to-day operational issues related to guest services.
- Monitored customer service operations to ensure quality standards were met.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Education
High School Diploma -
Winter Haven High School
Winter Haven, Florida06-2013
Skills
- Customer service
- Operational efficiency
- Team leadership
- Problem solving
- Process improvement
- Conflict resolution
Timeline
Hotel Lead
LEGOLAND Florida
06.2013 - 06.2025
High School Diploma -
Winter Haven High School
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